I am writing this whilst still here.
The Pros-good location as its close to the shops and restaurants; staff are very warm and friendly; internet service was very fast and easy to connect to. I have often found this a clhallenge in some other hotels I have been to.
The cons - i think breakfast tine should be extended because of travellers who come from different time zones. We travelled all the way from Nigeria, and couldn't get to bed before 3am, and obviously, we got up way after breakfast. I also think the choices should be expanded . The one time we made it for breakfast, the scrambled egg looked most uninviting.
The cleaners came in/come in daily, but do very little - they change the sheets and towels without prompting, but other than that, little else was done. After "cleaning" the bathrooms, there were still signs of toothpaste marks, dried water marks on the shower door, i had to prompt the cleaners to empty the bins in the rooms more than twice. In addition, we found tubes under the bed that belonged to obviously some other occupant. Now i wonder how long that had been there; it shows the lack of thoroughness in the cleaning exercise.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
21 July 2011
Dear Valued Guest,
Thank you for your feedback on Regency Huose Serviced Residence. We sincerely apologised for the inconveniences that you encounter during your stay with us. We would like to assure you that we will strive to provide a better stay experience on your next visit.
We are currently working to refurbish our apartments and breakfast lounge. We have also refreshed our menu recently to ensure a better breakfast experience for our guests. As for Housekeeping, we take note of your comments and will continue to improve to provide a cleaner environment for all our guests.
Once again, thank you for your feedback and we look forward to welcoming you to Regency House again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC