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Conrad Centennial Singapore: Traveller Reviews

5.0 of 5
2 Temasek Blvd, Singapore 038982, Singapore
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Conrad Centennial Singapore
Ranked #5 of 265 hotels in Singapore
4.5 of 5 stars 970 Reviews
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970 reviews from our community

What travellers say about this hotel
  • Executive Lounge(43)
  • Very nice(25)
  • Suntec city(23)
  • Breakfast buffet(22)
  • Shopping mall(14)
  • Afternoon tea(13)
  • Mrt station(13)
  • Pillow menu(10)
  • Marina square(10)
  • Star hotel(9)
Traveller rating
    636
    252
    63
    14
    5
Only show reviews for Family (140) | Couples (310) | Business (267)
Date Rating
San Antonio, Texas
Contributor
15 reviews 15 reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
“Superior Service in Singapore”
5 of 5 stars Reviewed 12 February 2012

As a lone traveler, I booked the Conrad as a Hilton HHonors Diamond member. I was met at the airport by a driver who was ready to drive me to the hotel (for a charge). From that point on, the service was superb and after first recognition, I was addressed by my last name (it's little things like this the separate 5-star hotels from others). I booked a King Room with a view of the city, and was upgraded on arrival to an Executive Room. The room itself was a good size, and layout was great. It had separate tub bath and shower, with all amenities included. The only request I made while I was there was for some ice, and that was promptly met by housekeeping in what seemed like a few seconds. After having stayed at the Conrad in Hong Kong and Tokyo, this Conrad is certainly in line with the excellent service I've come to expect from this high class Hilton property. In regards to location, it is near the central business district (CBD), which has made a popular destination for business travelers, as I noticed a large amount of guests where in this category. It's great because you don't get that touristy atmosphere that you would get at a resort destination. In summary, the staff, the service, the location, and the overall experience made my stay in Singapore all the more enjoyable.

  • Stayed February 2012, travelled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Joaquin03 about Conrad Centennial Singapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heinrich Grafe, General Manager at Conrad Centennial Singapore, responded to this review
15 February 2012
Dear Joaquin03,

We are delighted that you had an enjoyable and comfortable stay with us. Thank you for your valuable feedback on our room and your compliments on our service, we truly appreciate this.

We certainly agree that every little aspect counts, from addressing our guests properly to acting promptly on requests, and providing amenities in the room. It is indeed a pleasure to know that these details contributed to your positive experience at Conrad Centennial Singapore.

Thank you again for your feedback and we look forward to welcoming you back, should you visit Singapore again in the future.

Yours sincerely,
Heinrich Grafe
General Manager
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Mumbai (Bombay), India
Senior Contributor
24 reviews 24 reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
“A good business hotel in Singapore”
4 of 5 stars Reviewed 12 February 2012

I have stayed at Conrad Singapore many times in the past and the consistent service level did not fail this time either. The breakfast is excellent and staff very helpful.

  • Stayed February 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Hingdoi about Conrad Centennial Singapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heinrich Grafe, General Manager at Conrad Centennial Singapore, responded to this review
15 February 2012
Dear Hingdoi,

It is a pleasure to know that your many stays with us have been enjoyable.

We are also very pleased that you have found our service levels consistent. Indeed, the team is committed to providing premium service for the comfort and well-being of all our guests, relentlessly.

Thank you for your kind feedback and especially for choosing Conrad Centennial Singapore as your preferred hotel. We look forward to your next visit with us.

Yours sincerely,
Heinrich Grafe
General Manager
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Philadelphia, PA
Top Contributor
53 reviews 53 reviews
Reviews in 32 cities Reviews in 32 cities
32 helpful votes 32 helpful votes
“Great benefits for Hilton Gold Members”
4 of 5 stars Reviewed 11 February 2012

We're in the midst of a year-long RTW trip, so budget is key for us. (see more about our trip at www.changesinlongitude.com) Singapore is an expensive city, so we decided to use some Hilton Points here. Full service 5* hotel, with all the facilities you'd expect. Rooms are large, nice comfy bed with great linens and oodles of pillows. They also have a pillow menu of about 11 different varieties to suit any preference.

Bathrooms are huge, with tub and separate shower, although showing their age a bit. Bathroom marble counter and sink had some mildew in the crevices. When we pointed this out to housekeeping they were mortified and sure enough it was scrubbed clean that day. Glad they responded quickly, but disappointing to see this at all in a hotel of this calibre.

Located near the convention center in a large multi-hotel/shopping complex, it is a bit outside of the CBD, although you can walk it in about 10-15 minutes, or take the subway, which is 1 block from the hotel. Raffles Hotel is 5-7 min walk.

Hilton Honors Gold members have access to a special lounge with a free breakfast buffet, plus free in-room internet and $20/day laundry credit. The breakfast was great, with all sorts of western and asian dishes along with eggs cooked to order. Pastries were fresh-baked, including mini-scones that were among the best we've ever had.

Room Tip: Rooms on the south/west side of the building have a view of the downtown skyline
See more room tips
  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2love2hike
Top Contributor
55 reviews 55 reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
“LOVELY”
5 of 5 stars Reviewed 11 February 2012

We just spent 3 nights here and I can't say enough about how kind and accommodating the staff were. Our room was on the top floor facing the Sand's "ship". We had a beautiful view. The bathroom amenities were top of the line, Executive lounge amazing - great food options and excellent service. The staff was friendly, helpful, interested. This place is the epitome of customer service. It is a must stay in Singapore. Oh, and the birthday cake? TO DIE FOR!

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
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Ask 2love2hike about Conrad Centennial Singapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heinrich Grafe, General Manager at Conrad Centennial Singapore, responded to this review
15 February 2012
Dear Changes-In-Longitude,

Thank you for reviewing Conrad Centennial Singapore. We are delighted that you had an enjoyable and comfortable stay.

It is indeed a pleasure to know that you were happy with our room, the comfort level, pillow menu and our food offerings. Our Pastry Chef is most heartened and encouraged by your compliments regarding the pastries and mini-scones!

We have noted your comments regarding the bathroom. Please be assured that my team will take steps to continuously ensure the consistency of our cleanliness standards.

Once again, we are delighted that you enjoyed your stay and hope to welcome you back in the future.

Yours sincerely,
Heinrich Grafe
General Manager
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lancashire
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“conrad hotel singapore”
5 of 5 stars Reviewed 11 February 2012
1
person found this review helpful

fantastic hotel very freindly staff excellent facilities it is a bit far out but near to the underground

Room Tip: ask for an upgrde to the business floor rooms
See more room tips
  • Stayed November 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask paulburns about Conrad Centennial Singapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heinrich Grafe, General Manager at Conrad Centennial Singapore, responded to this review
15 February 2012
Dear paulburns,

Thank you for reviewing Conrad Centennial Singapore. We are very pleased that your stay left you with a positive impression.

We hope to welcome you back on your next trip to Singapore.

Yours sincerely,
Heinrich Grafe
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Conrad Centennial Singapore

  • Conrad Singapore
  • Singapore Conrad
Address: 2 Temasek Blvd, Singapore 038982, Singapore
Price range (per night):* 259 AUD - 442 AUD

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