We stayed here for two nights. We were concerned that we would not be given good rooms as we had prepaid, however the rooms were very clean and satisfactory. Marble bathroom with separate shower and bath as well as robes. Big room with comfortable beds. I even managed to forget an expensive coat and a pair of shoes, I called to ask about my shoes and they had the coat ready when I came to pick the shoes up! A stuff up on my part but I appreciated the honesty.

We arrived around 1 and the queue was already very long. We finally can rest in our room past 5. After a long negotiation with the front office we can get our room (executive) 2 rooms for 4 nights. They offered to "upgrade" us but smaller and older room. Luckily we didn't take the offer. Other than checking in process that takes very long, it is a hotel with great location. Overall staffs are friendly. They surely looks stressed up during the rush hour of checking in. Check out is speedy.

I requested a non-smoker room, got one in the old tower on level 17, came in... and the whole room smelled of old, cold smoke. After cranking up the air condition, it was bearable, however the aircon was so loud that I couldn't sleep. After switching it off, the smell came back, and with it the noise from Bras Basah Road, pretty much unfiltered through the single-pane windows. Likewise the walls seemed to be made out of card board, so i could listen to my neighbours talking. After some restless sleep, I was woken up by the PA announcing that the fire alarm has been set off and that I should stay calm. After 10 minutes of no further announcements, I had to call the operator to hear she was sorry that it was only a false alarm.

I checked out 2 days early and went to a proper hotel.

I have always been on a lookout for a hotel in Singapore that is near a mall and food courts and of course of the MTR Station that is not extremely expensive. We stayed here last year enroute to Australia and chose this again for our Chinese New Year Trip this year.

The Raffle City Mall across has lots of eating choices, a number of quirky shops and a Robinson's Department store. I love the 24 hour food court behind the hotel (although they are closed for a break for Chinese New Year).

I love it that the rate of this hotel is not too sky high. It is not cheap but then it is a full blown hotel.