Previously I uploaded a review stating the drop in standards of the hotel staff at Royal Plaza Scotts.
The customer relations manager Rocel personally contacted me and sincerely apologised for the incidents.
That was superb service and she has certainly went out of the way to rectify the situation.
Hence, this month being our anniversary, Hubby and I decided to give the hotel another chance.
And indeed, we saw excellent hotel service standard!
We reached the hotel around 12 plus and wanted to register for check in. We knew it was too early for check in, so we only wanted to get the payment procedure settled. Upon knowing we had booked the club room, we were swiftly shown to the club lounge on the highest floor and check in was done there. The hotel staff even wished us happy anniversary! Then, we were told our room was ready. That was at 1pm. Efficient and thoughtful of the staff!
We settled down in our nicely-made room With 2 beautiful swans made of towels laid on the bed, and were surprised to find a hand-written card by Rocel herself. On the desk, there were also lollipops with our names on it and even a cd collection of love songs. So sweet of them!
Afterwhich, we proceed to the club lounge for afternoon tea (perks for club room). Then we knew of the dress code of the club lounge. Hubby in his beach wear was not appropriately dress for the lounge. The hotel staff gladly told us that they will send the afternoon tea to our room instead. Isn't that nice of them! At least we can enjoy the pastries and tea in the comfort of our room. :)
This is just day 1 of our weekend staycation, but I have to say, it has been magical for us!
Thank you for the effort! Really appreciate the little details! :)
- Royal Plaza On Scotts Singapore
- Royal Plaza Scotts
