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Royal Plaza on Scotts: Traveller Reviews

4.5 of 5
25 Scotts Rd, Singapore 228220, Singapore
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Royal Plaza on Scotts
Ranked #17 of 265 hotels in Singapore
4.5 of 5 stars 978 Reviews
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978 reviews from our community

What travellers say about this hotel
  • Club lounge(20)
  • Friendly and helpful(18)
  • Orchard Rd(15)
  • Buffet breakfast(11)
  • Orange juice(10)
  • Mini bar(10)
  • Very good(9)
  • Hotel staff(8)
  • Free mini bar(7)
  • Would definitely stay(6)
Traveller rating
    452
    388
    100
    18
    20
Only show reviews for Family (153) | Couples (324) | Business (191)
Date Rating
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
“2nd chance... And the experience was magical!”
5 of 5 stars Reviewed 11 February 2012
2
people found this review helpful

Previously I uploaded a review stating the drop in standards of the hotel staff at Royal Plaza Scotts.
The customer relations manager Rocel personally contacted me and sincerely apologised for the incidents.
That was superb service and she has certainly went out of the way to rectify the situation.

Hence, this month being our anniversary, Hubby and I decided to give the hotel another chance.
And indeed, we saw excellent hotel service standard!

We reached the hotel around 12 plus and wanted to register for check in. We knew it was too early for check in, so we only wanted to get the payment procedure settled. Upon knowing we had booked the club room, we were swiftly shown to the club lounge on the highest floor and check in was done there. The hotel staff even wished us happy anniversary! Then, we were told our room was ready. That was at 1pm. Efficient and thoughtful of the staff!

We settled down in our nicely-made room With 2 beautiful swans made of towels laid on the bed, and were surprised to find a hand-written card by Rocel herself. On the desk, there were also lollipops with our names on it and even a cd collection of love songs. So sweet of them!

Afterwhich, we proceed to the club lounge for afternoon tea (perks for club room). Then we knew of the dress code of the club lounge. Hubby in his beach wear was not appropriately dress for the lounge. The hotel staff gladly told us that they will send the afternoon tea to our room instead. Isn't that nice of them! At least we can enjoy the pastries and tea in the comfort of our room. :)

This is just day 1 of our weekend staycation, but I have to say, it has been magical for us!

Thank you for the effort! Really appreciate the little details! :)

  • Stayed February 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Cryscrys82 about Royal Plaza on Scotts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rpcrm, General Manager at Royal Plaza on Scotts, responded to this review
14 February 2012
Dear Cryscrys82,

A second chance that turned out to be the beginning of a trusted relationship between our guests and us.

I am pleasantly delighted to know that your experience was such a magical one. I am sure it made your wedding anniversary celebration even more special and enjoyable. All the little personal touches and details are something that we will always like to give to our guests. It makes our guests feel a little more special.

I am glad that you experienced some great services from our staff throughout your stay. Especially for Rocel who made an effort to prepare a personally hand written card and a gift for you. Rocel would like to thank you for sharing your compliments for her here at Tripadvisor. She is delighted to know that her efforts are appreciated and you loved the gifts!

Thank you once again for sharing your magical experience here. I am sure many will find your review very useful when they are looking for a special stay.

General Manager
Patrick Fiat
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Melbourne
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
“Clean Hotel positioned in the heart of the action!”
4 of 5 stars Reviewed 10 February 2012

Rooms were clean, staff were extremely helpful and perfectly located for those wanting to experience everything Singapore has to offer in shopping and food.

Located right near Orchard MRT and some of the best shopping malls in town i.e. ION Orchard and Wisma Atria, which both happen to have fantastic food halls!!! Must try Ding Tai Fung dumpling house in Wisma Atria.

Nice pool with adequate gym, and free mini bar, although it was quite limited.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Hung_La about Royal Plaza on Scotts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Senior Contributor
28 reviews 28 reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
“Very spacious rooms with great location”
4 of 5 stars Reviewed 9 February 2012
1
person found this review helpful

Stayed here for 3 nights and found the hotel very clean and large rooms, espically in comparison to other asian hotels. Great loaction and very close to Orchard road and only problem was getting access to a taxi form the hotel. The staff did not know or follow a queing system for people waiting for a taxi. Sommetime sit took over 15 -20 mins to get a taxi.
But overall very pleasant stay at the hotel and would recommend the hotel although little pricey.

  • Stayed March 2011, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask K L about Royal Plaza on Scotts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rpcrm, General Manager at Royal Plaza on Scotts, responded to this review
14 February 2012
Dear K L,

Thank you!

It was great pleasure to have you with us. I believe our clean and large rooms allowed you to have a refreshing and restful night.

I understand that getting a taxi sometimes might take a longer time due to the peak hours. It might get frustrating to be waiting for a long time especially when you are in a rush. Our bellman will continue to assist our guests to get a cab as soon as possible.

Despite that, I would like to thank you for recommending Royal Plaza on Scotts here on Tripadvisor. I hope to see you soon!

General Manager
Patrick Fiat
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Hampshire, England
Senior Contributor
36 reviews 36 reviews
Reviews in 24 cities Reviews in 24 cities
31 helpful votes 31 helpful votes
“Very nice - but pricey”
5 of 5 stars Reviewed 1 February 2012
4
people found this review helpful

Top-notch hotel in a buzzing district of Singapore, near to Orchard Road. The room was really nice with the only grumble being that I had a view of another building rather than of the city scape.

The outdoor swimming pool was brilliant. The adjacent gym was well equipped, but not air conditioned, so caution required when exercising in 90% humidity.

I didn't eat in any of the restaurants so can't comment. There are plenty of VERY cheap local places to eat with authentic local food. For the less adventurous - there is also a branch of the well-known Scottish "restaurant" literally out front. It is also only a short walk to the metro/subway system and city buses stop outside.

Internet access was included and high speed. No complaints on that score.

The bathroom was ultra-modern with an excellent 'rainfall' shower as well as a deep bath for added luxury. Towels were extra-large and fluffy. A bathrobe was also provided.

It wasn't my money, so no complaints, but this isn't a cheap place to stay. I would definitely stay again (if somebody else paid!).

Stayed November 2011, travelled on business
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Ask fivelaws about Royal Plaza on Scotts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rpcrm, General Manager at Royal Plaza on Scotts, responded to this review
7 February 2012
Dear fivelaws,

A wonderful detailed review that will give others an insight of Royal Plaza on Scotts.

I appreciate your time to think back on your stay and to post it here. Glad that you had some time to relax and enjoy the facilities and amenities available here.

I am looking forward to your next visit. Be sure to try our award winning buffet restaurant, Carousel next time!
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Manchester
Senior Contributor
23 reviews 23 reviews
Reviews in 11 cities Reviews in 11 cities
36 helpful votes 36 helpful votes
“Everything is immaculate and just works”
5 of 5 stars Reviewed 1 February 2012
5
people found this review helpful

Another excellent stay at RP on Scotts, where everything just works very effectively and the hotel offers genuinely good value for money, most of the time. Complimentary mini bar and internet access is good, though wifi signal around the hotel can be poor at times. Great location for business travellers and holiday travellers alike.

There are better standard 4 and 5 star hotels in Singapore but at the rate RP normally charge there are few that are better.

Highlights include, great buffet restaurant and lounge bar and the close proximity to shops and restaurant.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Beebs11 about Royal Plaza on Scotts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rpcrm, General Manager at Royal Plaza on Scotts, responded to this review
2 February 2012
Dear Beebs11,

I am glad you found Royal Plaza on Scotts a wonderful place to stay!

Reviews like yours never fail to assure me. Our thoughtfully planted touches like the complimentary minibar and the internet access are well appreciated by our guests like you.

Thank you for your compliments! Royal Plaza on Scotts will continue to provide the excellent value to all our guests.

General Manager
Patrick Fiat
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Additional Information about Royal Plaza on Scotts

  • Royal Plaza On Scotts Singapore
  • Royal Plaza Scotts
Address: 25 Scotts Rd, Singapore 228220, Singapore
Price range (per night):* 221 AUD - 359 AUD

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