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All reviews orchard road jiang nan chun chinese restaurant luxury hotel ion orchard room service executive suite rooftop pool wonderful hotel impeccable service in room dining premier room f b early check marina bay sands fs concierge
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Reviewed 10 July 2012

This hotel is everything you would expect out of the four seasons. I was here for a few days on a work trip and my stay was enjoyable. Service is what you would expect and rooms are good size with comfortable beds. Bathroom was good size with full shower and bath. The gym was also good with nice set of equipment. Location is near lots of shopping. I would definitely stay here again.

Date of stay: September 2011
  • Trip type: Travelled on business
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Thank LWhitewolf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 July 2012

A pleasure to stay at a hotel in Singapore that is not too sprawling and too hectic. There is a feel of privacy here. Food fantastic! They have a great new Italian guy in charge of the restaurants and he has improved things considerably.

Date of stay: April 2012
  • Trip type: Travelled on business
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3  Thank MollieArchie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 July 2012

We arrived at the hotel for check in with 2 completely knackered children, one of whom was asleep in my arms.

I am normally used to a really warm welcome at four seasons, a sit down please have a drink while I process your card details etc, this place maybe because it is a city hotel did not offer anything like that.

They could see that I was tired and my children were asleep from a very long journey, the check in took forever.

During check in they told me that they were going to charge me an extra £400 because I had 2 children, I told them that I had disclosed everything to the travel agent we had gone with and that the room should be big enough for an extra bed and an extra cot. I was told that if I wanted an extra bed and an extra cot there would be £400 charged for 3 days.

I agreed because really what choice did I have? I thought at least I will get a nice big suite...I got to the room and it was totally bog standard...big disappointment....felt like a Premier Inn or a Travelodge not a four seasons.

Everything was heavily priced - where the food should be free for under 4's I was charged, and heavily, room service of plain pasta, apple juice and some fries for my children was £60!!

At breakfast the staff were inattentive, and could really care less about the guests dining there, getting someones attention for some tea or coffee was like getting....well it was hard.

The location of the hotel was ok, but not great, walking around this area with a pushchair was hard, no ramps, beat up pavement.

The staff generally at the hotel were not as polite and helpful as at other four seasons.

Unsure if I would ever stay here again.

Room tip: Don't stay here.
Date of stay: June 2012
  • Trip type: Travelled with family
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3  Thank iloveluxuryholidays
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 13 July 2012

Dear Guest

Thank you for sharing your feedback on Trip Advisor. We value your comments.

I am personally disappointed to note that you did not appreciate the experience at Four Seasons, for a holiday which I am sure you and your family truly looked forward to. Our apologies for not meeting your expectations.

There was every opportunity for us to delight you right from the moment you walked in with your children at the hotel till the day you departed.

We have noted every details mentioned on your thoughts at the Four Seasons.

The communication with regards to the accommodation charges will be looked into, may I request you for your stay details so that we may further clarify.

Our pricing is based on competitive hotels in the city and we stay relevant at all times to ensure our guests have a consistent comparative. We have noted on the service aspect of attention to tables and will ensure we are better planned and sensitive towards our guests' needs.

I understand from your comments that you are unsure of staying with us again, having read through your comment, I can well imagine your decision.

I would like to assure that we take your feedback seriously and will make every effort to make necessary improvements. We hope you will reconsider your decision for Four Seasons Singapore in the future.

Yours Truly

Rizwan Shaikh
Hotel Manager
Four Seasons Hotel Singapore
Email: rizwan.shaikh@fourseasons.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2012

Lovely rooms ...very spacious..lots of light...which is rare today for most hotel rooms. Large bathrooms. Most silent air conditioner ever..However Housekeeping Team was not the best. Fabulous food in the Chinese resataurant...location perfect..

Room tip: I had a tennis court facing room.. I am sure there might be rooms with better views too..
Date of stay: June 2012
  • Trip type: Travelled solo
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5  Thank PSHighlight1234
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 July 2012

Service is impeccable and the food is always delicious. Excellent service and location is just off Orchard road - convenient.

Date of stay: June 2012
  • Trip type: Travelled on business
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1  Thank Su-AnnKhaw15
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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