I had the most terrible experience at this hotel and wouldn't recommend it to anyone.
I had booked a Family room for 3 online before traveling to Singapore, which had been the most expensive and supposedly the best room in the hotel. When we arrived, we were given a room which barely had place for three beds, our luggage and place for three people to stand. No place to sit, no mirrors, not even place to walk around the bed. The room resembled a closet more than a family room. I didn’t mention anything thinking these are the best rooms of the hotel.
2 days later I saw that there are many rooms which are much more spacious, which seating area, dressing table, etc. When I questioned the management, I discovered that those rooms are family rooms as well but apparently they reserved for tourists who didn’t book through the internet (read: who paid more). We were clearly not staying in a family room, our room was significantly inferior to the other rooms we saw. However, we were being made to pay for a family room and accordingly we were paying the highest possible room rates in the hotel.
When I complained and requested a discount, the manager started threatening me by saying he wouldn’t allow me to leave the country. I believe I was cheated by being made to pay such high rates for such a terrible room and the management’s “go-to-hell” attitude was shocking.
For all future visitors to Singapore, I would suggest go elsewhere, the rooms are not worth the money and the management is definitely not there to serve you.
I wouldnt recommend staying in this hotel at all. Rooms are too cramped and service is terrible.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC