My colleagues and I visited Singapore last year and stayed in two hotels over the week-long trip, one of which was the Marina Bay Sands. We stayed here just for one night , just wanted to get the feel of staying in a luxurious property. Our booking was for a premier room but we were given the deluxe room instead. We only realised this after returning home.
Well, the hotel was spectacular from the outside and the infinity pool was exciting and made good photos at the sunsetting time and night time when the city lights came on.
But the queue for check-in was horrible, we waited for nearly an hour and were told to come back to get our room number because no room was ready yet for us. Somehow our booking got mixed up and we ended up with the deluxe room.
There was not much of a service at the hotel, basically you have got to help yourselves. We didn't get any help from the Chinese ( I mean, mainland Chinese) housekeeping maid when we could'nt get into our room. She just told her that we had to go downstairs to the reception counter to have our problem solved. When we went downstairs to try talking to one of the reception staff he told us to go stand in the line.
It was a good experience to be staying in a property of this scale and standard but that was just about it.

I just stayed here for 2 nights in one of their deluxe rooms, with the city view. I was on a conference so paid SGD300 for a "special rate". My "special treatment" (read on) was probably a result of this.

I was initially told when I reached the hotel at 11am (checkin time is at 3pm) that I would get a "full sea-view" and that they would try their best to get me a "higher floor"; when I got back at 4pm to get my room, I was given the one facing the city, on the 18th floor. The hotel has about 55 floors or so. So neither condition was fulfilled. I took consolation from the fact that the sea-facing view is actually not very nice - the sea is a little bit of a distance and the intervening space is taken up by construction of the new marina area. On the sea itself, you have the view of container ships. The city view is a lot nicer and dynamic, though busy for the eyes. And apparently, I was "upgraded" to a city view since they told me they charge more for that view.

The room was huge, well-appointed and modern - curtains (both day and blackout) opena dn close at the touch of buttons. Usual flat-screen tv, huge king-sized bed (that I had asked for - so I guess I did get one thing that I asked for). The bed was comfortable. The room had its own coffee tea facilities, iron and board, sitting area with a divan and work table. All expected at this sort of a hotel. bathroom was huge but no bath tub, just a shower area. It surprised me there was no rain shower and just a head extending out of the wall. The hot water regulator was tight and would probably require you to have significant muscle mass to turn. The usual "Paiza" amenities were available. So, in summary nothing special.

The breakfast was crowded; first time in my life I actually had to queue up to get a table. But to their credit, they have an army of hostesses who will take you to your table. The spread was ok - both local and international fare. Service crisp. Cappucino ok. Freshly squeezed juices. Forget about the hot eggs line...you could probably lay an egg yourself waiting for your turn. In summary, nothing special. If you really want to eat something nice, take a walk over to the foodcourt in the convention centre across the road where I was told the food is good (and a lot cheaper!).

The hotel complex (it's 3 towers) is huge, busy and buzzing. There are at least 3 ways to get to the other side (the Casino, Convention Hall and Mall). The closest is from Tower 1 - where you can just walk out and cross the road. The other ways are underground - slightly longer walk. In case you take the train (MRT) to the hotel from the airport, there's a station right underneath the hotel - so very convenient. It enters the hotel between Towers 1 & 2. Taxi lines - outside Towers 1 & 3, with the former being the busiest. Tip - if you have booked in Tower 3, no need to get off at Tower 1 and check-in. You can get off in Tower 3 and check-in there, though the counter is smaller and lines likely to be longer. The walk between Towers 1 and 3 is say...150m. It takes 3-5mins.

The star attraction is of course the top deck (known as the Skypark). There are some lifts that go direct to the 57th floor and others you can change/transfer on floor 34. Access is by key card once you reach the top i.e. for hotel guests only. It wan't as crowded as I thought it would be. It does take your breath away the first time you see the infinity pool, seemingly disappearing over the top of the building, with a view over the Singapore skyline. The pool is long - it stretches over almost all of the 3 towers so there's ample room. It's open from 6am - 11pm. The other side of the building has heated jacuzzis looking out over the sea and the sunset. There's a children's pool above Tower 1. Some eating options although you need reservations - I went on a Monday night at 8pm and they were turning people away. Tip - go at sundown and sunrise to get some really scenic views of Singapore's skyline...but be aware the pool is not heated so it can get a little cold at that time.

Would I stay here again - I might. It's really not my kind of hotel. It's big, busy and you can never seem to get anything done without getting into a queue. However, just for the infinity pool and views, I would recommend a night's stay; it seemed a lot of people and tour groups had the same idea. On another note, their key cards were super-sensitive and kept getting de-magnetised. And every time I had to get them re-done, I would get 2 or 3 in return (i.e. the staff knew the problem with the key cards). In short, I now have the largest collection of key cards from a single hotel ever. Tip - you can also get your key card re-done from the business centre (there was one in Tower 3 where I stayed) which had nobody...as opposed to getting in line behind 15 people at the checkin/checkout counter.

The staff - really nothing great at all. There was one guy who very helpful when I checked out - he came to help with my bags. He showed me how to check-out using the TV remote in 2 simple steps. (Yay! I skipped the queue downstairs!!) Of course you need your credit card to be registered with them and be comfortable with the bill coming in on email (which it did immediately). Other than this guy, other staff seemed "busy". I suppose they could not help it.

Hope the review was helpful :)

Hotel is big and well recommenced to stay. The new MRT line is very good to use. Next to the hotel.

The hotel is architecturally very interesting. The Skypark is well worth visiting: great all round view of Singapore and the infinity pool is very special. But this is not a luxury hotel: $500/nt is way overpriced. The rooms have very standard run-of-the-mill type of furniture and furnishings: not luxurious and certianly not 5-star quality. The sofa sags and the upholstery is worn. The carpet can do with a steam clean. The hotel is geared to tour groups: no personal service to speak of. Even the public spaces are unimpressive: the interior designers could have done better: may be they were restricted by a budget restraint? Will not stay there again.