We stayed for 2 nights in December. Hotel is centrally located near 2 shopping centres, bus stops and train station. For the location, this hotel is unfortunately, not up to standard. Hotel rooms are spacious but in bad need of refurbishment. Upon check-in, we found that the room had not been cleaned - there were bits of dried noodles all over the floor, and a room service tray with used cutlery/crockery outside, which stayed there the whole afternoon/night long. I called reception to ask that the room be vacummed, was told "OK", but no one bothered coming to clean up at all! Entrance of hotel has a steep, narrow ramp right in the middle of the stair area, with no clear sign near the ramp to warn people of it. We saw 2 hotel staff struggling to push/pull a load of luggage up the ramp (really bad OH&S issue here).
My good pair of tweezers mysteriously vanished after housekeeping cleaned up, after our 1st nights stay, and a complaint made to reception brought a luke warm "i'll check with housekeeping" from the obviously uninterested staff whom I spoke to!
Will not stay at this hotel again.
