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Amara Sanctuary Resort Sentosa: Traveller Reviews

4.5 of 5
1 Larkhill Road, Sentosa Island 099394, Singapore
Hotel amenities
Amara Sanctuary Resort Sentosa
Ranked #8 of 12 hotels in Sentosa Island
3.5 of 5 stars 270 Reviews
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270 reviews from our community

What travellers say about this hotel
  • Room service(6)
  • Sky pool(5)
  • Buffet breakfast(4)
  • Very good(4)
  • Star hotel(3)
Traveller rating
    63
    103
    51
    33
    20
Only show reviews for Family (77) | Couples (87) | Business (35)
Date Rating
Haywards Heath, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Not bad, but not great”
4 of 5 stars Reviewed 11 February 2012

Stayed here for business in Singapore. First impressions were ok, nice lobby area and very modern building. However, when I arrived at 7pm, only one person at reception, and no one else around - it felt a little soulless in honesty.
Room was lovely - large bed, gorgeous bathroom. Really can not fault the room.
Ate at the restaurant for breakfast ( buffet, had all the usual stuff) and dinner. In honesty, I was disappointed with the fare at Shutters restaurant. I had 'fish and chips' which was ok, but very dry, but again, it just seemed soulless.
In summary, the hotel suited a need, but it is not somewhere I would travel for leisure purposes. I can't complain about the service but it was far from inviting or warm.

  • Stayed February 2012, travelled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask andyw5 about Amara Sanctuary Resort Sentosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmaraSanctuaryResort, Manager at Amara Sanctuary Resort Sentosa, responded to this review
26 February 2012
Dear andyw5,

Thank you for sharing your feedback with reagrds to your stay with us.

We take all guests comments into account and will take action where necessary.

We look forward to inviting you back to our resort and hoepfully exceed your expectations.

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
2 reviews
1 helpful vote 1 helpful vote
“Exceptionally wonderful stay. Only drawback were the sheets having a wierd smell that hindered my sleep.”
4 of 5 stars Reviewed 11 February 2012

Being my gf's 1st trip to Singapore, there were several places in Singapore that she has got to visit. Sentosa was one of those places!

We checked into the Amara on Jan30,2012 and got a nice little tour of the Amara by ine of the concierge guys. We stayed in the garden suite and the space/layout of the room was fabulous! Nice therapeutic aroma was evident in the room and a great outdoor jacuzzi was at a sort of backyard of our suite.

Palawan beach is just 5mins walk away. And this being a Monday, it is a wonderful getaway place to be. Dinner was available in the food court at the beach. Quality is acceptable.

Everything about Amara was great except for the time when we went to bed. As we were turning in for the night, there was a distinctive bad odour emitting from our bed sheets and pillow cases!! Sleep was scarse that night.

Breakfast quality was pretty acceptable. Due to our sleep being minimal the last night, we had breakfast pretty late but the staff allowed us in anyway. Had a short swim at the infinity pool after breakfast and checked out.

All in all, a great great experience MINUS the sheets and would recomend it to everybody. BUT! Do change the stinking sheets if you think it is going to hinder your good night's rest!

  • Stayed January 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Zcoupe99 about Amara Sanctuary Resort Sentosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmaraSanctuaryResort, Manager at Amara Sanctuary Resort Sentosa, responded to this review
26 February 2012
Dear Zcoupe99

Thank you for staying with us, we do apologize for the bedsheet issues you encountered during your stay with us. We are investigating the matter with the external laundry company and ensuring that our staff take note of details such as ordour stench.

We also like to thank you for the positive feedback from you so we can share it with the teams to show them that their hardwork has not gone unnoticed.

The Management



The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Anything but a Sanctuary”
2 of 5 stars Reviewed 10 February 2012
3
people found this review helpful

If you think of the word sanctuary you think of peace, tranquility and relaxation, our stay here was anything but. Our disappointment began with check in where reception service was busy, understaffed and therefore slow. We chose the Amara Sanctuary on Sentosa specifically for the adult-only pool where we could relax and chill, however there were 2 main issues. Firstly the speakers from the nearby Animal Encounter show and screams from Universal Studios were interferring but more importantly the pool policy was not enforced with children playing noisily around and in the pool. When we approached staff we got the shrug of shoulders and an attitude of nothing can be done. We complained to management who acted swiftly but the following day the same thing happened. The property was also poorly maintained with dead leaves lying about, clonking lifts and slimy pool surface. We did write a follow-up email but 2 weeks later we are still awaiting a response.

Room Tip: Request non-Universal Studio facing
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  • Stayed January 2012, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask SueandTimP about Amara Sanctuary Resort Sentosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmaraSanctuaryResort, Manager at Amara Sanctuary Resort Sentosa, responded to this review
26 February 2012
Dear SueandTimP,

Thank you for staying with us, we do apologize for the issues you encountered during your stay with us.

Some of the issues have been addressed before by other guests and we have highlighted the matter to SDC and they are looking into the matter. Rest assured we are addressing the issue to see how we can further improve the comfort of all our guests.

As for the maintenance of the outdoor areas we have stepped up cleaning schedules,however, there may be times whereby leaves will still be scattered due to the timing of cleaning schedules and the natural surroundings of our resort which are unavoidable.

The Management
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5 of 5 stars Reviewed 4 February 2012

I have stayed this hotel about four times over last few years. Hospitality and standard has remain same. Such a beautiful place in middle of tropical garden.
The place is not big thus gives a feel of a home away from home.
Great place to stay!
Hiren Patel , architect. India

Room Tip: Rooms on top floor goes via swimming pool area thus disturb the privacy. Prefer below floors.
See more room tips
  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask dinuhiren p about Amara Sanctuary Resort Sentosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmaraSanctuaryResort, Manager at Amara Sanctuary Resort Sentosa, responded to this review
8 February 2012
Dear dinuhiren p,

Thank you for your generous ratings. It is fantastic to know you enjoyed your stay with us. We will share this with the team to encourage them to keep up service standards to meet our guests expectations. We look forward to welcoming you back to our property and have a safe journey back to India.

The Management
Amara Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, null, Singapore
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Seriously disappointing!!”
1 of 5 stars Reviewed 3 February 2012
4
people found this review helpful

Wanted a short getaway with family but seriously regretted wasting money. Should have just stayed at home.

- Choose to stay in their 2 room villa to house my family and to pamper everyone.
- We arrive at hotel around 7pm, lobby was quiet with no guest in sight and bell counter manned by 1 staff who gave us the blank look and left us to unload luggages ourselves from the car. No valet service.
- Got to the villa, overall size was fine and there is very nice mood though just like resorts in Bintan.
- Private pool in centre of villa is very nice though.
- Room size itself is poor though, toilet size just as disappointing.
- Outdoor shower right in the open with no doors.
- We requested for change of villa with same 2 rooms layout with more privacy but was told only possible next day.
- Got woken up rudely during 4am or so due to testing of PA system by Universal Studios park nearby!!
- We got another villa next day with much nicer rooms but this time, private pool filled with dead leaves and all kinds of dirt, looks more like a private drain. Water is stagnant and staff didn't bothered to come and rectify after a few calls.

In short, MAJOR WASTE OF MONEY!!!

  • Stayed May 2011, travelled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask MaximusRacing about Amara Sanctuary Resort Sentosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmaraSanctuaryResort, Manager at Amara Sanctuary Resort Sentosa, responded to this review
8 February 2012
Dear Maximus Racing,

Thank you very much for taking the time and effort to highlight to us your experience.

We regret deeply your stay with us did not go well. We apologize for the unfortunate service lapses which you have encountered and are looking into the highlighted areas mentioned to be remedied.

The Management
Amara Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Amara Sanctuary Resort Sentosa

  • Amara Sanctuary Sentosa Island
  • Amara Sanctuary Hotel Sentosa Island
Address: 1 Larkhill Road, Sentosa Island 099394, Singapore
Price range (per night):* 221 AUD - 396 AUD

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