We just got back from an unbelievable trip to the Phillipines, that we really went into kind of blind. After spending a few days in Manilla and other parts of the Country, we made out way to Puerto Galera and to check into the Portofino Beach Resort. Upon checking in we were immediately taken care of by the staff and bartender. Gave us advice what to do and what not to do when it comes to shopping, eating, traveling, etc...The hotel staff was EXTREMELY accommodating from day and minute 1. By the second day, we met the owner/manager, Bill, who like us, was also American. Bill has lived in the both the States and abroad for many years and has done an absolute great job with this hotel. We spent a lot of time picking Bill's brain on how he made this transition and were very impressed with him and his hotel/staff. They are very good with putting everything you need/want on your Room bill so you don't need cash every time. (If you decide to visit Puerto Galera, you will understand the importance in this.....only 2 ATMs on the Island and they are NOT easy to get to!!) Many places you will run into here will not take credit card of any kind. Bill has no problem doing this and for a very small percentage. (I want to say 3% is all) He even went as far as to put all of our scuba diving bills on the end charge. We were referred to "Action Divers" which is only a few feet away from Portofino Resort, they also did not take credit card. But like I said, Bill knows the owners over there very well and they take care of it for you! The rooms were excellent in my opinion. They have an amazing water view, refrigerator, safe, Air conditioning, kitchens, Cable TV, and beds....what else could you want?!?! If you are expecting to find the Ritz Carlton in Puerto Galera....it does NOT exist ANYWHERE on this island. But the Portofino gives a great Island atmosphere with nice rooms! Oh, they also have a full menu and kitchen onsite! We ate everything from American to Filipino Foods....and they were all great. From talking to Bill, he plans on making this part of the resort even bigger and better in the near future.
All in all we absolutely loved it here. We were originally scheduled to stay 2 days and we ended up staying 6. If you have any questions about the rooms, scuba, things to go, places to go, or anything in between, Bill and his staff will take care of you. All star experience.
Room Tip: Talk to Bill...he will take of you!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
31 May 2011
ChvyRado, thanks so much for your very kind words. We really enjoyed having you and your friend stay with us and hope to see you again soon. Good luck in your new job.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC