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Puerto Nirvana Beach Resort: Traveller Reviews

3.0 of 5
Sitio Hondura, Poblacion, Puerto Galera, Mindoro 1502, Philippines
Hotel amenities
Puerto Nirvana Beach Resort
Ranked #20 of 44 hotels in Puerto Galera
4.0 of 5 stars 17 Reviews
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17 reviews from our community

    Trip type
Traveller rating
    8
    4
    2
    0
    3
Date Rating
Manila
1 review
4 helpful votes 4 helpful votes
“Its a nightmare!!!!”
1 of 5 stars Reviewed 13 April 2010
4
people found this review helpful

We just recently came back from our Puerto Galera Trip. The most awaited vacation with my family turned out to be a nightmare. This resort does not deserve a DOT accreditation. Do not be deceived, the place is far from a resort. Everything comes with a price even good service! Service is not even at par with a 3 star hotel. Staff was friendly but ineffcient. We originally reserved for a suite room since it stated that it has a nice view but it does not have any view at all as it was blocked with trees. Anyway, we upgraded to a VIP room and it was supposed to be the best room but it does not have any phone, robe, toothbrush, etc, menu and shower pressure is weak. Room and bathroom amenities are not even close to standard. Everything is just picture perfect but far from reality. Food is dissappointing too, expensive yet tasteless and not fresh at all. They even charge shuttle going to and from the white beach instead of just offer it for free since they do not even have a nice beach as its too rocky. Note that the place situated beside residences no bounderies at all and you may literally walk over to their place. We even witness some guests cooking just beside the resort's shoreline. I am not sure if the hotel allowed it but well who can blame them. I guess, they can't stand hotel food more than we do. This should not be called a resort as it is devoid of any quality and style. They charge first class rate but the place, service and facility is way below acceptable standards. Not worth it, might as well go to the white beach and scout for vacancies. There are also big hotels out there even cost less but much more classy. Security is also questionable. Originally, I thought since rate is more expensive than those in white beach area, this place is beautiful and with excellent service but to my surprise, IT WAS SOOO DISAPPOINTING. Because of this experience, I vowed never to visit Puerto Galera ever!!!
PS:
-If you will use card they add 7% to cost and they also charge 10% for room service.
-Also, I have no pictures to share as none was good to show.
-Note that other guests have sentiments like mine as we had the honor of speaking with a couple on our way back to Manila.

  • Stayed April 2010, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Gabby_Manila about Puerto Nirvana Beach Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
makati
1 review
1 helpful vote 1 helpful vote
“Awesome......”
5 of 5 stars Reviewed 27 March 2009
1
person found this review helpful

We looked at all the Resorts at Puerto Galera and we Choose Puerto Nirvana. Others were more expensive but did not have the atmosphere that Puerto Nirvana had.

The Staff made you feel like a King and Queen. The food was very good in the
Resturant and service was outstanding.

It had the cleanest pool of any resort there. The staff really take care of us. Plus they were easy to look at and would joke around with you. A great time was had.

  • Stayed November 2008, travelled with family
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask simplymomi about Puerto Nirvana Beach Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manila
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“.. a cozy and serene place in crowded puerto galera”
4 of 5 stars Reviewed 16 March 2009
1
person found this review helpful

as my fiance and i were scouting for a good accommodation in galera (as both of us had not been there for quite a while already), i chanced upon this resort. i chose it among others because it looks cozy and it has its own pool (infinity pool, that is), and its away, but not quite far, from the busy white beach.

we were not disappointed choosing this resort. first, i was surprised when they still accommodated our reservation. we were supposed to go in may 2008, but unfortunately the weather didn't allow us, so i asked if we can just rebook. they honored the request and just informed me to call them again anytime. 6 months later, we had the chance to go out, and i tried checking nirvana if our reservation was still available. surprisingly, i didn't have a hard time convincing them and they accommodated us right away.

upon arriving galera, we were picked up by the resort driver (my apologies, forgot manong's name, but he was such a nice person).. on the trip to the resort, manong served as our 'instant' tour guide =) arriving at the resort, we instantly felt the warm welcome from the staff. everybody was courteous, very helpful, and everyone was smiling. and another surprise, our accommodation was even upgraded!! just when you thought you're about to start a good vacation..

and true enough, it really went well.. the area is quiet and peaceful, it's clean and well-taken cared of. we rented a motorcycle to go around, and the staff readily helped us with that. manong was just really too familiar with the island (nice!) that he really became our 'instant' tour guide =) we asked several places, the distance of each place, what can be seen, if it's worth going, etc.. nirvana is just about 30mins away from white beach by motorcycle, so that was not bad. also, nirvana's food is simply irresistible! they have generous serving and really good food! though one point, i must say the service was a bit slow, so i would suggest to order early. but nonetheless, it was worth waiting for..

my fiance and i left the island with a big smile.. it was only an overnight stay, yet we felt home.. and we highly recommend it to everyone, if you prefer a tranquil place to stay.. we're thinking of going back and maybe bring along friends and our families as well..

happy vacation!! thanks much nirvana staff =) til our next visit..

  • Stayed November 2008, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask bluebabetraveler about Puerto Nirvana Beach Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philippines
1 review
1 helpful vote 1 helpful vote
“Sunset was breathtaking”
4 of 5 stars Reviewed 24 February 2009
1
person found this review helpful

After taking a snorkeling or dip in the pool and you rest while the sun sets slowly... the experience was breathtaking, peaceful and calm. I would love to go there again sometime.

  • Stayed September 2008, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask FireVixen about Puerto Nirvana Beach Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manila
2 reviews
6 helpful votes 6 helpful votes
“Ugh”
1 of 5 stars Reviewed 26 January 2009
5
people found this review helpful

I cannot begin to express my dissatisfaction of this resort. If I can summarize it in one word: TERRIBLE. But for the sake of tourists, who wish to enjoy a good time, and get a bang for their buck, I will accentuate the many substandard facets of this resort.

I. Service
1. Food service - Their food service was BAD. And I mean BAD. This includes quality and portion of food, aswell as waiting time. (Let me warn you as early as now, that if you wish to book at this resort, and you are more than 5 people, order 5 hours ahead of time! I mean it!)

2. Room service - This, I gotta give to them... Somewhat. After much scolding to staff members from their owner/boss, they definitely got the ball rolling. All-in-all Room service wasn't great, but acceptable. But do take note, things were bad before they got better.

3. Information service - Not very good aswell. Alot of the staff members did not know the island and it's hotspots. And if they did, their answers were inconsistent and inaccurate with the locals, leaving you very confused.

4. Personal service - this one, atleast I could smile about. Despite their mistakes, lapses, inaccuracies they were very friendly and accommodating. They listened to our complaints, and justly compensated.

5. Activities - Activties were good. Probablly what you could get in any other resort though. But in anyways, I give this a thumbs up. No complaints here.

II. Amenities/ Facilities

1. Rooms - The rooms were not fully furnished (unless you get their vip rooms), and lacking in basic toiletries. And definitely devoid of anything that will capture your senses.

2. Bathrooms - OH MY!! The bathroom, instead of becoming a place of comfort became a place of DIScomfort. Already, my family and I upgraded to an executive suite and still there the bathrooms were horrible! And to add, the cr's room we were in had NO dividers, leaving the floor constantly wet after a bath.

3. Pools - Yes.. they had a pool. Infact, they called it an infinity pool. But to be honest it sort of fell short of that. From a distance it did look like the waters of the pool extended to the sea... but get close enough and all you will see is a pool.

4. Bars, Karaoke, billiards, water ski other amenities - Here, I cant really say. I didn't try them all... i didn't even bother. From the looks of it, alot of their amenities were not up to date. Even their Wi-Fi was disfunctional..

5. Water front/ beach - I wouldn't blame if you choose NOT to swim at their beach. It was awful! Hardly any sand, or any spot to relax on. It was also very dirty and unappealing...

III. Ambiance/ misc.

1. - Wasn't great either..


All-in-all, my experience was anything but fantastic. I feel that this resort failed to capture the essence and beauty of Mindoro. And I do not recommend this place to anyone on a honeymoon, or a huge family vacation.

NOTE: There is much need for improvement... Despite my descriptions, the resort itself has a lot of potential. Just more tending to is needed, and im sure they can get the ball rolling! May this review be an invitation for much needed improvement!

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Ask Niclo09 about Puerto Nirvana Beach Resort
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Additional Information about Puerto Nirvana Beach Resort

  • Puerto Nirvana Beach Hotel
Address: Sitio Hondura, Poblacion, Puerto Galera, Mindoro 1502, Philippines
Price range (per night):* 61 AUD - 141 AUD

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