We just recently came back from our Puerto Galera Trip. The most awaited vacation with my family turned out to be a nightmare. This resort does not deserve a DOT accreditation. Do not be deceived, the place is far from a resort. Everything comes with a price even good service! Service is not even at par with a 3 star hotel. Staff was friendly but ineffcient. We originally reserved for a suite room since it stated that it has a nice view but it does not have any view at all as it was blocked with trees. Anyway, we upgraded to a VIP room and it was supposed to be the best room but it does not have any phone, robe, toothbrush, etc, menu and shower pressure is weak. Room and bathroom amenities are not even close to standard. Everything is just picture perfect but far from reality. Food is dissappointing too, expensive yet tasteless and not fresh at all. They even charge shuttle going to and from the white beach instead of just offer it for free since they do not even have a nice beach as its too rocky. Note that the place situated beside residences no bounderies at all and you may literally walk over to their place. We even witness some guests cooking just beside the resort's shoreline. I am not sure if the hotel allowed it but well who can blame them. I guess, they can't stand hotel food more than we do. This should not be called a resort as it is devoid of any quality and style. They charge first class rate but the place, service and facility is way below acceptable standards. Not worth it, might as well go to the white beach and scout for vacancies. There are also big hotels out there even cost less but much more classy. Security is also questionable. Originally, I thought since rate is more expensive than those in white beach area, this place is beautiful and with excellent service but to my surprise, IT WAS SOOO DISAPPOINTING. Because of this experience, I vowed never to visit Puerto Galera ever!!!
PS:
-If you will use card they add 7% to cost and they also charge 10% for room service.
-Also, I have no pictures to share as none was good to show.
-Note that other guests have sentiments like mine as we had the honor of speaking with a couple on our way back to Manila.
- Puerto Nirvana Beach Hotel
