Stayed here in a studio apartment for over 3 months.
The good - location is super, next to Grand Indonesia and Plaza Indonesia so easy access to shopping, transport and food. Cost is lower than other apartments, and laundry is reasonably priced. Security and concierge staff are very helpful and friendly.
The bad - very tired rooms, sub standard housekeeping, recurring stench in the bathrooms (common complaint), carpets in the halls are frayed and with stains. Paint peeling from the roof would fall on my bedside drawer - the list goes on. The gym - has very old equipment particularly bikes (squeak all the time, pedal crooked) and treadmills, there is no evidence that the staff wipe down the equipment after use meaning sweat stains were probably not cleaned or cleaned once a day if at all. Every one month, I would find my room key deactivated so I would have to have it reissued - probably because they align it with billing frequency? The breakfast was really below standard, and the dining room used to face unusual crowding in the morning. Strangely my room had a direct phone line which I learnt only after 3 months, so I was puzzled as to why they dont advise you of this at check in. People calling through the board line had interesting challenges. Management seemed friendly but ineffective - cant blame them if their senior management does not lead by example. I did provide feedback, but got the sense that management was keen to avoid guests sending complaints to their website which go to their Head Office. In the near 4 months, I never met the apartment GM which is a bit unusual.
Recommendation - bring your own wireless router so that they can connect it in your room for wifi access.
Having stayed in other service apartments in Jakarta this comes out at the bottom on quality and not reflective of Ascotts brand. I believe that Ascott need to refurbish urgently and make this a better quality apartment building.
- Also Known As:
- Ascott Jakarta Hotel Jakarta
- Ascott Jakarta Hotel
- Ascott Hotel Jakarta
- Official Description (provided by the hotel):
- Ascott Jakarta is located in exclusive retreat, in the heart of the city’s business and shopping district: (Plaza Indonesia Shopping complex, Grand Indonesia Shopping Complex, Jakarta City Center Shopping Mall), Embassies and a wide variety of dining and entertainment, It meets your every need, the services and facilities are luxurious, extensive and personalized. You can indulge in the exclusive lifestyle of Ascott Jakarta while enjoying the energy of this dynamic city. ... more less
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