Stay here for one night due to family matters, the aircon does not work properly, we called up the room service and the engineers come to room immediately. They told us that the problems with the aircon cannot be fixed until morning because it would be too noisy to do so. Finally the management upgraded us for better room with good aircon.
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I stayed with my family for 2 nights in this hotel. We feel this hotel was not well maintenance. The interior's room is not clean. It was disturbing odor like something dirty was smelt during stay. Everything about hotel's interior and guest room is old.
Location is in the city center. But it is not close enough to shopping mall by walk.
Breakfast is descend.
For similar room rate in Jakarta, you can get better hotel than this hotel
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Acacia Hotel is a favourite with Indonesian business people and families on holiday. As a foriegn traveller I found it great value, fantastic srvice and the best breakfast (included in price) which you are likely to find. A few improvements could be made; the rooms are a bit tired and the fitting are not perfect, the shower was not always hot, they muslim prayer loud speakers in the neighborhood are a bit loud but thats part of the Jakarta experience. In all it was great value and fantastic staff and can recomend for those who arent looking at perfection.
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Just returned from my 6th visit to Acacia in Jakarta and I have no complaints at all. All staff are friendly and curtious.
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