This was by far the worst hotel we stayed in during our entire 2 month trip in Asia.

The Acasia is billed as a 4 star hotel and maybe 10 years ago this might have been true, but now in 2011 this is definitely not the case.

Lets start with the room. The whole floor we were on stank of stale cigarette smoke, and our room smelt like somebody who smoked 40 a day had died in there. Half of the room lamps didn't work and the sheets on the bed were covered in stains and had holes in them. The shower didn't have any hot water for most of the first day, and the hotel didn't think it was worth telling us that this was the case. When I asked about the water situation I was told that maybe it would take around 3 hours to fix. No WiFi in the room but there is a LAN cable boasting high speed internet, it was about as fast as my first 28k modem so I gave up using it. On going downstairs to use the 'Business Center' and use their PC's for internet access I was informed that it would cost me around £5 an hour! Normally this service is free in any hotel worth its salt and I was taken a back by having to pay for such a service.
The hotel is in a terrible location for any kind of tourism to the point where you have to get in a cab whereby the driver will drive you round and around in circles in order to inflate his fee which is a nice touch.
That being said the Hotel staff were friendly and I don't blame them for my bad experience I blame the poor management and the fact that the are in dire need of modernising the whole hotel. I also think that this hotel is probably more aimed at the business crowd and locals rather than tourists. That being said it is a hotel and fundamental services are lacking.

One good thing I can say about the Acacia is that the food was very good.

Stay away.

Spent a night in this hotel during a business trip in December 2011.

Location: There's no fast food and pub near the hotel. The nearest shopping complex was 30 minutes walking distance away. Nothing to do at night.

Room: Room was old and not well maintained. Toilet was full of yellow and black stain. The mirror was full of water stain as if no cleaning has been done by the house keeping. If the house keeping did clean, then they must have done a very lousy job. There's no WiFi in the room, only LAN cable. And the speed is annoyingly slow and not stable, about 6~10kbps. This reminds me of the 28.8kbps era. WiFi is available in lobby. The speed was faster at about 200~300kbps. However the WiFi router was switched off at about 11pm, after the live band performance ended.

Food: Had breakfast and dinner there. The food was good. Had a soft shell crab cooked in spicy herbs during dinner and that was excellent.

Value: USD76 a night. Not cheap but reasonable. Hotels in Jakarta are generally expensive. But the up keep of the hotel made me decide not to stay in this hotel again.

I was there on a business trip on 30October for 2 nights. The room was spacious, decent and clean though the furnishings are a bit old. The bed was comfy but the pillows were just worn out and should be replaced. Air-conditioning was the main complaint: it wasn't working properly when I was there but due to the wet weather, I didn't make a fuss out of it. Breakfast was decent with standard local and international fares. Staffs were friendly and helpful.

Location wise, its at an area known as Kramat Raya, close to Senin, in the city centre. The nearest mall is the Atrium Plaza, Senin, which is about 10mins by taxi. There are a lot of stalls selling local food in the surrounding area. Other than that, there's nothing much to see or shop. Main shopping areas like Grand Indonesia, Plaza Indonesia, Tanah Abang and Mangga Dua are approximately 20mins away by taxi, provided there's no traffic congestion.

For the price I was paying, the hotel offers good value for money for both business and leisure travellers.

Stay here for one night due to family matters, the aircon does not work properly, we called up the room service and the engineers come to room immediately. They told us that the problems with the aircon cannot be fixed until morning because it would be too noisy to do so. Finally the management upgraded us for better room with good aircon.