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Reviewed 20 March 2012

i stayed in this hotel in mid March 2012...., wide lobby...
Really very good location : Plaza Indonesia and Grand Indonesia malls and busway station are in front of this hotel

Nice rooms though not so spacious (see pictures attached)

Breakfast:
you can enjoy your breakfast while seeing Thamrin street and bunderan HI. Very comfortable...
Muffin, bread, croissants were good enough, average taste.
The way they serve Papaya need to be improved...

Date of stay: March 2012
  • Trip type: Travelled with friends
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Thank Junsurya
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 March 2012

Just returned from a weekend in Jakarta to visit friends and family. Booked 2 nights at the Pullman down in Thamrin. Great location, right across from the major shopping malls. I've stayed at the Pullman in Bangkok (which is AWESOME) so was expecting something similar as my perception of the brand was set by that experience. Yeahhhh that didn't really happen so much!

Pulled up late Friday night; lobby and atrium was very "Pullman" like; very nice. Check-in was quick and efficient. Was given a room on the fifth floor in the old tower/main tower (whatever they call it) facing the street. I was located right across from the elevator; you literally walked out and went maybe 4 or 5 steps and that was my room. Ugh! I normally do not stay in a room in this situation and almost always return to the front desk asking for a room away from the elevator bank; for some stupid reason I didn't - perhaps I was just exhausted as it was nearly 1 AM at this point. I thought it would be ok...it wasn't and I paid dearly for it.

The room was very very dated looking; the interior looked like it hadn't been updated entirely - probably leftover remnants from the Hotel Nikko days. The bathroom was renovated I believe but it was small and the tub basin area looked like it needed a good scrubbing, The room was relatively clean, but for a Pullman I was extremely disappointed as to how it was appointed. I went to bed, only to be woken up at around 6 or something by people checking out early, and then again and again by people leaving/house phone ringing, etc. etc. There was also a constant "thumping" sound coming from the streets in the evening; I guess there was a loud club with a strong bass nearby! Bed was also quite uncomfy. Woke up and decided "yeah, I need to switch rooms."

Staff was very kind and helpful and gladly acceded to this request moving me to the 9th floor with a view of Menteng (opposite side). I asked for a room in the new tower but apparently my room type only existed in the older tower.

Anyway, new room: what a difference!

Gone was the noise. I was also put in a room that appeared to be more updated; it had some features and some lighting that my previous room didn't. Bathroom was also a bit cleaner although I noticed the coasters that they put the glasses on in the bathroom were disgusting; totally gross and like they hadn't been changed in ages.

Bed was still an issue; slept a bit better but was still sore the next morning.

I really want to give this hotel a better rating; partly because the staff is quite nice and the location is good, but for the price you pay; coupled with the fact that its also a Pullman - it just didn't really live up to my expectations. Perhaps they are going through updating the look of the hotel still from the old Hotel Nikko days. I think if I hadn't stayed on the 5th floor the first night, this would be getting better marks in my book...

Room tip: If you get a room in the "old" tower (or main tower) make sure it faces Menteng; much quieter and the room was also a bit nicer for the one I got. I had to switch rooms as the first room I had faced the street was noisy and being the light sleeper I am, this wasn't good!
Date of stay: March 2012
  • Trip type: Travelled solo
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1  Thank SQ452
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JMManager, Loyalty & Quality Manager at Pullman Jakarta Indonesia, responded to this reviewResponded 15 March 2012

Dear Guest,

Thank you for taking the time to review Pullman Jakarta Indonesia.
I would like to apologize for the negative experience that you had with our room condition. Please let me assure you that this is not the service quality that we strive to provide our guests. We will be constantly reviewing it and implementing proficient prevention to insure our guest’s comfort.

We are very pleased to read that our staff have provided you with kindness and helpful when accomplish your room move request. Hopefully you will give us the opportunity of welcoming you again in Pullman Jakarta Indonesia.

Best Regards,

Bening Setara Bulan
Loyalty & Quality Manager

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Reviewed 13 March 2012

Date of stay: March 2012
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JMManager, Loyalty & Quality Manager at Pullman Jakarta Indonesia, responded to this reviewResponded 15 March 2012

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Reviewed 12 March 2012

The hotel is located across from a very upscale mall, and has very tight security. the hotel has an excellent well equipped gym, and a spa that has wonderful massage service at a fraction of what you would pay at similar hotels anywhere else.
The breakfast spread is big, but very light on local Indonesian items. mostly western and Japanese stuff, which is a shame as i would have liked to try more indonesian food. same for the a la carte menu. for a 6 page menu, onlly half a page for Indonesian food is not great for a hotel in Jakarta. the rooms are very comfortable - i was on the 4th floor facing Thamrin and barely heard the road noise, and well appointed. the only thing missing was an iron/ironing board. that is now considered standard equipment in most good hotels. the only negative was the very slow housekeeping - i came back to the room at between 2-4 pm every day and the room was not cleaned yet. so i had to go out again and wait.
For shopping I would skip the mall and walk 10 minutes to 'Sarinah' where there is a lot of good souvenier and batik shopping on the top floor, or the airport.

Room tip: rooms facing Thamrin are great - see the street scene.
Date of stay: March 2012
  • Trip type: Travelled on business
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Thank naeemsiddiqi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JMManager, Loyalty & Quality Manager at Pullman Jakarta Indonesia, responded to this reviewResponded 13 March 2012

Dear Guest,

Thank you for the positive review of our hotel. We are very pleased that you enjoyed your stay.

We are most concerned with the satisfaction of our guests and your suggestion to have more Indonesian food in our menu is a great value to us. We have also taking note of your dissatisfaction with our housekeeping service and equipment. We will evaluate them to ensure and improve the quality of our service to better meet needs of our guests.

Again, thank you for sharing your experience.

Regards,

Bening Setara Bulan
Loyalty & Quality Manager

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Reviewed 6 March 2012

Date of stay: February 2012
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JMManager, Loyalty & Quality Manager at Pullman Jakarta Indonesia, responded to this reviewResponded 8 March 2012

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