Service was great. The only thing that was not impress at all, the hotel did not have back up power. The day we checked out, the power down for almost 1 hour. We stuck on the elevator, and had to force open the door. And, walked down with our bags and a baby from level 15.
My sister husband's stuck in their room.
Only if they had back up power, everything was great.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
11 January 2012
Dear valued guest, thank you very much for staying with us and for taking the time to share your comments. Guests feed back is our most precious source of information to assist us in our quest to consistently improve our service and facilities. Please accept my apologies for the bad experience you had with us, and i do sincerely hope that, even thought, you will keep a great feeling about the hotel and its team.
Once again, thank you very much for your review and we are looking forward to welcoming you.
Harrisly yours,
Jenny Herdanto
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC