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HARRIS Hotel & Conventions Kelapa Gading: Traveller Reviews

4.0 of 5
Jl. Bulevar Kelapa Gading Blok M, Jakarta 14240, Indonesia
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HARRIS Hotel & Conventions Kelapa Gading
Ranked #15 of 205 hotels in Jakarta
4.0 of 5 stars 64 Reviews
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64 reviews from our community

    Trip type
Traveller rating
    27
    24
    11
    0
    2
Date Rating
Singapore
Senior Contributor
24 reviews 24 reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
“Good but not great”
3 of 5 stars Reviewed 3 February 2012
1
person found this review helpful

Plus points:
1) Clean
2) Next to a huge mall with cinema, many choices for food
3) Counter and cleaning staff are very friendly


Minus points
1) Lift is really slow. The 3 lift to service all the floors closes and open very slowly. It is a long wait for lifts during peak period
2) Breakfast area is very understaffed. During the peak period, you have clear the table left by the previous guest and get your cutlery by yourself.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask safeDriver about HARRIS Hotel & Conventions Kelapa Gading
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean-Pierre Serfaty, General Manager at HARRIS Hotel & Conventions Kelapa Gading, responded to this review
7 February 2012
Dear valued guest,

Thank you very much for staying with us and for sharing your opinion.
We are extremely pleased to read that you had an overall good and enjoyable stay with us, and that you found the counter and cleaning staff very friendly.
Regarding the breakfast, we did already increase the number of staff in order to be more efficient. This issue is one our main concern and be certain that we keep on monitoring it.
Therefore, we do understand your complaint and we do apology for the inconvenience.

Once again, we thank you very much and we are looking forward to welcoming you again very soon.
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Singapore, Singapore
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Convenient, Good Value, Modern”
5 of 5 stars Reviewed 2 February 2012

Harris Hotel at Kelapa Gading is great - the service staff were all amicable and it felt like a relief everytime I got back to the hotel after braving Jakarta traffic. The convenience of the location is exceptional; it's connected to Mal Kelapa Gading and La Piazza... both full of tons of restaurants and stores.

For all us techie travelers, the internet (wired in the room, wireless in the lobby) is much appreciated!

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask talk19 about HARRIS Hotel & Conventions Kelapa Gading
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean-Pierre Serfaty, General Manager at HARRIS Hotel & Conventions Kelapa Gading, responded to this review
7 February 2012
Dear valued guest,

Thank you very much for having chosen our hotel and for staying with us.
We are sincerely delighted to receive your great comments and to read that you really enjoy your stay with us.
Our clients feed back are our most precious sources of information in order to maintain our efforts to always positively surprised our guests.
Be sure that your review has been warmly welcome by the whole team and that we remain focus to consistently improve our services.

We are looking forward to having the pleasure to welcome you very soon.

Harrisly yours,
Jean-Pierre Serfaty
General Manager
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Jeddah, Saudi Arabia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
“Expensive”
3 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

I read at the Trip Advisor.com < all the riview maybe suitable for other country except Arabic.
All the services so perfect until one of the Hoskepping staff under estimate me because I"m arabic.

Overall my stay is comfortable.

  • Stayed January 2012, travelled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antoine Villette, General Manager at HARRIS Hotel & Conventions Kelapa Gading, responded to this review
2 February 2012
Dear valued guest,

Thank you very much for taking the time to share your opinion with us and we are very please to read that you find that all the services were perfect and that you had an overall comfortable stay with us.
All our guests are valuable to us and your feedback is the most precious source of information in order to consistently keep on improving our services and facilities.
Again, we thank you for having chosen Harris Kelapa Gading, and we are looking forward to welcoming you very soon on the occasion of your next trip to Jakarta.

Harrisly yours,
Jenny Herdanto
Executive Assistant Manager
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Diamond Bar, California
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Great Value!”
4 of 5 stars Reviewed 10 January 2012

Service was great. The only thing that was not impress at all, the hotel did not have back up power. The day we checked out, the power down for almost 1 hour. We stuck on the elevator, and had to force open the door. And, walked down with our bags and a baby from level 15.
My sister husband's stuck in their room.
Only if they had back up power, everything was great.

  • Stayed October 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask RhendTsai about HARRIS Hotel & Conventions Kelapa Gading
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antoine Villette, Manager at HARRIS Hotel & Conventions Kelapa Gading, responded to this review
11 January 2012
Dear valued guest, thank you very much for staying with us and for taking the time to share your comments. Guests feed back is our most precious source of information to assist us in our quest to consistently improve our service and facilities. Please accept my apologies for the bad experience you had with us, and i do sincerely hope that, even thought, you will keep a great feeling about the hotel and its team.

Once again, thank you very much for your review and we are looking forward to welcoming you.

Harrisly yours,
Jenny Herdanto
Executive Assistant Manager
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Madrid, Spain
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Great stay”
5 of 5 stars Reviewed 27 December 2011
1
person found this review helpful

A friend advised me to stay at Kelapa Geding Harris because it was the closest to her home and that would make picking/dropping me off easiest. I have stayed at Harris Batam and was not really impressed but this new hotel did impress me!

Harris kept to their usual cheerful colors of orange and green which they used all around the hotel. Check-in was a breeze. The room was spacious and clean. Everything is nice and new and bed was comfortable. Staff were always friendly and helpful.

Location was great too! It's connected to a mall and a food centre where we had great local food.

I really enjoyed my stay there and would definitely return.

  • Stayed December 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antoine Villette, General Manager at HARRIS Hotel & Conventions Kelapa Gading, responded to this review
29 December 2011
Dear Valued Guest,

Thank you so much for having taken the time to share your comments with us and be sure that it has been warmly appreciated by the whole Team.
We are extremely pleased to read that you "really enjoyed" being with us and look forward to welcoming you soon for your second stay.

In the meantime, we hope you had a Merry Christmas and we wish you a wonderful end of the year.

Harrisly Yours,
Antoine Villette
General Manager
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Additional Information about HARRIS Hotel & Conventions Kelapa Gading

Jl. Bulevar Kelapa Gading Blok M, Jakarta 14240, Indonesia
Price range (per night):* 74 AUD - 84 AUD

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