After an enjoyable magical weeklong cruise on the Disney Dream this summer, my visit to Disney Hollywood Hotel was a big let-down.
Although, there are a lot of Disney designs, motifs and themes in the hotel, I didn’t sense the magic and warmth of the Disney crew, the minute i alighted from my transport to the hotel. At check-in, the front desk staff was rather stiff and answered in a staccato manner. When we enquired about getting a late check-out as we had a late flight, instead of seeing how we can be accommodated, she gave an immediate no. We were surprised as we were aware that the hotel was not running at full occupancy. Instead, she said they can offer us a “hospital” room. My wife was slightly taken aback until I interjected “You mean a hospitality room” to which the staff nodded.
Next, the staff gave us wrong information regarding the location of our room and we went hunting for the room for the next 5 minutes.
Our Garden View room was located on the 3rd floor with a immediate view of the top of the roof of the covered walkway below us. As you enter the room, the cupboard has no doors (open concept), with the room safe above an empty mini-fridge. Size of room was adequate for the 3 of us. Bathroom is on the small side but with a small bathtub and handheld showers. Bath and face towels, toothbrushes, paper cups, bottles of drinking water, a small bottle each of a shampoo conditioner and bath gel soap, and a small bar of soap. Free tea and coffee facilities are available together with a portable kettle.
I thought the room looked generally clean until i saw 2 hanging cobwebs – which were definitely not part of the Halloween decor. 3 pairs of bedroom slippers were provided; one of them was too small for my child which was not surprising since no one asked how old my child was even though the hotel was aware that there was 2 adults and 1 child in my party.
We ate dinner in the Studio Lounge the first night – while the prices were reasonable the quality of the food (with the exception of the spaghetti) was unacceptable. Our order of nasi goring and fried noodles were disappointing; tasteless and oily although the portions were generous. The satay that came with the nasi goring came with too much fat on the thin slice of meat. Service was unattentive; no one refiiled our glasses of water, enquired about the meal or stood close enough to attend to us when we wanted the bill.
We had a more satisfactory meal and pleasant experience at the quick service cafe, Hollywood and Dine which served sandwiches, (instant) soup noodles , snacks and drinks. Comparatively cheaper than the Studio Lounge but a bottle of coke costs HKD25
We were offered a hospitality room for 45 minutes on the day of our check-out. The hospitality room was a disabled accessible hotel room on the ground floor. I wondered if it made more sense for Disney to have given us a late check-out as they would not have to clean-up our original room and the hospitality room as well. It would also have saved us the inconvenience of packing and storing our bags with the bell hop.
The access to the Park from the hotel is 5 minutes. Buses are frequent (about 10 minutes) during peak hours.
Overall, an ordinary if not disappointing experience as one expects the stay at a Disney resort to be magical.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC