Outstanding. I think this is better than the MO (or the old hotel as our local friend living in midlevel’s refers to the regular MO versus this hotel as the new one). The rooms and pool are great and so is the service. We were given a room very early for check in which is very nice.
My only criticism (it’s up to you as to whether this is minor or major) and actually almost prevented me from giving it top marks is the hotel appears to have a policy that the L450 rooms can accommodate maximum two guests (including adults and child) only regardless of whether the child shares the bedding with the parents - not sure where I can find this on the website, however (I looked but PM me if you can find it and I can read). We were with a 5 year old who is tiny. Now the king bed in the L450 is bigger IMO than a normal king bed…wider but not longer. The room is huge and is bigger than most hotel rooms in Hong Kong and probably as large as any hotel I have stayed in around the world as far as a standard king size bedded room goes.
I was rather annoyed when I was advised of this policy and accepted the fact that if they needed to push us up to a L600, I would accept that. In fact, told them as such by stating “If, however, as you note below, this is not possible per your hotel “rules”, then by all means, modify the reservation to the room type noted below [The L600].” Personally, it really did not make a huge difference to me in terms of cost to the room. I had a decent corporate rate with them, enjoyed the MO and decided to try out the LMO versus staying at the Four Seasons - this was my wife's choice and neither of us cared about cost.
They then they OK’d the L450 for us after I noted my surprise. That said, on arrival I was given the same run around. Thankfully, had a print out saying the L450 was fine. I should note that this type of policy is not the same at the Four Seasons or the Upper House. Both allow two adults and a child sharing the same bedding. Also, to have to give them evidence it was OK’d on arrival was certainly not something I expected of a 5* hotel and certainly merits a comment about the same here. They even made a photo copy of an email they should have had...in fact, as I recall, they had some emails that I had sent to them. Just not the one saying the L450 is fine...again, I was OK with the L600 but merely noted that to my knowledge, I was not aware of any other hotel where this was an issue with a child the age of ours sharing the same bedding. It should be noted, they said no more than 3. Not, 2 is OK but a 3rd is extra. No third.
Nevertheless, the hotel is a remarkable property. Being provided access to the spa for a shower prior to a room was outstanding. The bar was very nice as was the food in the restaurant. All in all, perhaps the best hotel and services I have stayed in other than the one comment above, which I comment about for others who might be in my situation.
- Also Known As:
- The Landmark Mandarin Oriental, Hong Kong Hotel Hong Kong
- The Landmark Mandarin Oriental, Hong Kong Hotel
- Mandarin Oriental Landmark
- Mandarin Oriental Hong Kong
- Mandarin Hong Kong
- Hong Kong Mandarin
- Hong Kong Mandarin Oriental
- Landmark Mandarin Oriental
- The Landmark Mandarin Oriental, Hong Kong
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