When we initially arrived at the hotel and approached the front desk we were warmly greeted with two hot towels to wash our hands with. I was very impressed. The front desk clerk did not speak much English and it was difficult to understand her- I think she was new as she was having issues making keys and finding us a room. In any case, I asked about any complimentary upgrades but she was very adamant stating she did not have any available. She gave us our room keys and when we entered the room there was someone else's luggage on the chair. We immediately went back down to the front desk and informed the same clerk that checked us in and she looked like she was having a heart attack. She immediately gave us a free upgrade to a room on a higher floor with a view of the water as opposed to the city. The room smelled a bit musty as if no one had used it for awhile. The view, however, was outstanding and breathtaking. Shortly thereafter the Duty Manager called me apologizing for what had happened and offered to send up a bottle of wine. The bed was nice and big and there were about 10 gigantic pillows which made it nice and comfy for us. The shower stall was nice but the pipe attached to the shower head had been broken off and taped back on so the water pressure was in and out. Also the handle to the bathroom door broke off on both sides. With some preventive maintenance for the room and some more training at the Front Desk, this hotel could quickly become one of the best hotels we have stayed in.

Excellent value for money, definately take the breakfast package as not much is open early around the hotel. Breakfast had plenty of variety (even for vegetarians), make sure you grab a donut on the way out & have it dipped in the chocolate fountain.
Having The Langham Place shopping centre attached to the Hotel via a walk bridge on Lobby level made for easy access to shopping, restuarants & cinema. Access to MTR (the only way to travel in HK) was straight through shopping centre, so location was not really an issue as it was only a few MTR stops away from whatever you wanted to visit, just ensure you buy an Octopus Card at an MTR station. Mongkok is very busy itself with the Ladies market a couple of streets over.
Staff were always pleasant & friendly.
Pool was excellent on top floor, with very nice & relaxing hot jacuzzi adjacent.
Would definately stay here again.

Stayed here many times both on business and pleasure. Go for rooms with Club Lounge access, they are simply the best and the Lounge is just perfect. Miss it already.

My husband and I stayed here for three nights in August 2011. Everything about the hotel was fantastic and a unique experience. The staff could not be faulted at all, they were discreet yet attentive, friendly yet professional. The food was abundant with a choice of European and Asian food even for breakfast. Nothing was too much trouble for this hotel or staff. It has to be just about the best hotel we have ever stayed in. I can't really comment on the value as we booked a major trip to Australia, Singapore and Hong Kong through Travel Bag and we just focused on the total, all I can say is we were very happy with the total price we paid for a truly amazing trip.