Conveniently located in Kowloon, beautiful room, helpfull staff, quick and efficient check-in/check-out. What else need to be said?

Currently staying at this hotel in Kowloon, Tsim Sha Tsui area. The hotel is centrally located, just a couple of minutes of Nathan road, the main shopping street of the Kowloon area. Have chosen a Horizon Premier Room because it is slightly larger than the other rooms. However, the view on the garden/city is so bad that I would advise to take the slightly smaller Harbour View room. The rooms are insulated badly, so expect lots of noise from passing guests. Furthermore, be mindful of rooms close to the elevators and service elevators, like room 1947, as there is a constant noise of passings & goings. The Horizon rooms give access to the Horizon Club. The offering of food and service there is below standard and certainly not in line with other Shangri-La properties. Furthermore, staff are already setting up for next day's breakfast at 10 PM although the Club is open till 10:30 PM. Upon arriving at 10:10 PM for an after dinner coffee, we were kindly informed that the Club would be closing at 10:30. We received our coffee but felt constantly rushed by the staff to finish it as soon as possible. The in-room dining food is very good, with many possible choices, and service is fast and stylish. We also tried the Japanese restaurant called 'Nadaman'. Service here was very slow and overall lacking. We waited for more than 1 hour on our main course to then find out the waitress had never ordered it in the first place. Upon asking the staff, we only received a short 'sorry' and were presented with our bill. Overall, this hotel delivers in the Shangri-La brand, but I have to concur with previous reviews stating that this is an impersonal hotel, with service lacking in key elements. It surely does not stand up against other properties like Singapore or Bangkok.

But some of the rooms have a beautiful harbor view....

The location was good for shopping on Nathan Road, the lobby well appointed, the service attentive, the room clean and spacious.

We had free wi-fi, though I believe all of HK has free wi-fi.... The room had a plug converter, so we didn't have to go through the hassle of getting one at the front desk. The bathroom was large with many of the forgotten items - including a hair scrunchy, which surprised me - and the shower was a rain shower and a hand held shower. Also, there was a hot water heater for tea and coffee which we ued every day.

Sleep quality - the bed are very comfortable with down bedding, but I honestly believe the air conditioning goes off at night, so one gets very warm.... too warm in the room.

We stayed in a Harbour View room very nice, great views, good bed, bathroom etc, just what you need after a long flight from London, Limo pick up was brilliant and reception first class . Our only negatives are that ground floor lounges were cold and we needed jumpers or even coats at times, also Angelina Restaurant was ok food wise but really expensive, we paid 2700HK for a fairly standard bistro standard meal wine was ridiculous. We will stay again if coming to HK but eat elsewhere.