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The Cityview Hong Kong: Traveller Reviews

3.5 of 5
No.23 Waterloo Road, Kowloon, Hong Kong, China
Hotel amenities
The Cityview Hong Kong
Ranked #80 of 367 hotels in Hong Kong
4.0 of 5 stars 690 Reviews
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690 reviews from our community

What travellers say about this hotel
  • Yau Ma Tei(31)
  • Mtr station(26)
  • Nathan road(18)
  • Very good(15)
  • Ladies market(13)
  • Temple street(13)
  • Free upgrade(7)
  • Rooms are clean(7)
  • Friendly and helpful(7)
  • Front desk staff(5)
Traveller rating
    150
    393
    118
    22
    7
Only show reviews for Family (103) | Couples (182) | Business (41)
Date Rating
Johannesburg, South Africa
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“A trip back to the 1970's”
1 of 5 stars Reviewed 9 February 2012
1
person found this review helpful

I know that the people of China are not friendly or helpful in the least. However one would not think this would come from the staff of the Cityview Hotel. We arrived in Hong Kong 4 hours later than planned and had no transfer to the hotel. We finally got a terrible cab driver, but later realized that all cab drivers drove like they wanted to kill their occupants. Got to our hotel with my 1 year old, tired and cold. The reception staff we not helpful - it was as if we were doing them a favor! The reception area was basic. Around the corner was the coffee shop which was very festive and had a beautiful feel to it. Our rooms on the other hand were the complete opposite. I’m sure that the furniture and the items in the room were there from 1970. The hair dryer looked like a telephone. This was supposed to be a 4 star hotel. It maybe have been a 4 star hotel 40 years ago but in 2011 this hotel needs an uplift...badly. I was lucky enough to have only stayed 3 nights. The breakfast staff was rude and so were the managers. I cannot begin to describe how the experience at this hotel spoilt my trip to Hong Kong. I know I won’t return to Hong Kong again. Avoca Travels booked this holiday for me and they should have at least checked out the hotel before booking it for clients. Not a pleasant stay at all. I will not recommend it to anyone - even if you like simple and basic amenities. Cityview is a NO NO!

  • Stayed December 2011, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask MrsGees11 about The Cityview Hong Kong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Cityview, Front Office Manager at The Cityview Hong Kong, responded to this review
10 February 2012
Thank you for taking the time out to write the comment, informing us the unpleasant experience you have encountered during your stay with us at The Cityview. The less desirable experience you described causes us deep concern. Please accept our sincere apologies for any inconvenience and disappointment that have caused you.
I can only reiterate our regret that some of our staff is unfriendly and the lack of knowledge when communicating with our guest has been well noted. Our objective is to ensure all employees are totally customer-focus and all guest concerns and requests are handled quickly and efficently. Kindly rest assured that appropriate training will be conducted to aviod such incident in the future.
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Jakarta, Jakarta Raya, Indonesia
1 review
2 helpful votes 2 helpful votes
“Perfect place to stay....”
4 of 5 stars Reviewed 7 February 2012
2
people found this review helpful

We were stayed in City View Hotel, Kowloon from Jan 28 - Feb 01 2012. We booked 4 rooms, and we got 2 rooms with conecting door inside. The rooms are spacious. Very comfortable for us, because we still have place to do Shalat (we are moslems).
This hotel is close to MTR station (Yau Ma Tei), close to Ladies market (only takes 5 minutes walking). And there are many shops around this hotel.
The staffs are very nice and helpfull. They will try their best to give us all informations we need to know.
One thing that might be usefull for your guests is free wifi.... :) It will be an astonishing value added to your guest....
If I have another chance to visit HK, I definetely will come back for this City View Hotel, Kowloon.

  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Rima_Suryandari about The Cityview Hong Kong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Cityview, Front Office Manager at The Cityview Hong Kong, responded to this review
10 February 2012
We are glad to learn that you had an enjoyable stay with us and look forward to welcoming you back to The Cityview soon.
Thank you.
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Manila, Philippines
Contributor
19 reviews 19 reviews
Reviews in 6 cities Reviews in 6 cities
19 helpful votes 19 helpful votes
“"great location"”
4 of 5 stars Reviewed 5 February 2012
1
person found this review helpful

I stayed at Cityview with my husband and daughter for 7 nights last April 2011, the location was just great, was practically 3 minutes away from the Yaumatei mtr station. Nathan road was also stone throw away so we were able to enjoy shopping even at night and didnt have to worry about transportation to go back to hotel whenever we stayed out late. The reception was helpful and friendly, they even upgraded our room without us asking for it.:) The rooms were clean but a bit small, but then, hotel rooms are generally small in hongkong, and for the price, definitely worth it! It even has a swimming pool, so my husband and daughter can enjoy swimming some nights while i shopped at nathan road.:)

  • Stayed April 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 6 more reviews by smarttravellerVa for Hong Kong
Ask smarttravellerVa about The Cityview Hong Kong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Cityview, Front Office Manager at The Cityview Hong Kong, responded to this review
6 February 2012
We are pleased to learn that you had an enjoyable stay with us and look forward to welcoming you back to The Cityview soon.
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Nelson
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“Very nice”
4 of 5 stars Reviewed 5 February 2012

After the budget hotels in Thailand, this was heaven, clean, all the amenities. Except the internet, they want $30HK an hour, starts and ends one hour later. A little annoying when
checking email for only 4 or 5 minutes.
Great english abilities of the staff, feels like any great hotel in the world at a reasonable price.

  • Stayed February 2012, travelled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Max D about The Cityview Hong Kong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Cityview, Front Office Manager at The Cityview Hong Kong, responded to this review
6 February 2012
thank you for your valuable comments and look forward to welcoming back to The Cityview soon.
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Contributor
14 reviews 14 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“In the middle of everything - nice staff”
3 of 5 stars Reviewed 29 January 2012
2
people found this review helpful

Stayed for a week in January 2012, just before the celebrations of the New Lunar year. The hotel is really close to the subway and shopping and restaurants are close by too. The temperature in our rooms where really low and freezing, when we arrived in the afternoons. The breakfast not worth the extra money, fortunately really easy to find something else in the streets.
Helpful staff, especially the concierges. This used to be the YMCA, and there is a gym and a pool - but in this temperature I didn`t try swimming...

  • Stayed January 2012, travelled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 5 more reviews by KatarinaO1 for Hong Kong
Ask KatarinaO1 about The Cityview Hong Kong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Cityview, Front Office Manager at The Cityview Hong Kong, responded to this review
3 February 2012
Your valuable comments concerning the facilities in the room and hotel services has been carefully noted by our Managers and we look forward to welcoming you back to The Cityview soon.
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Additional Information about The Cityview Hong Kong

  • Cityview Hotel Hong Kong
  • Cityview Hong Kong
Address: No.23 Waterloo Road, Kowloon, Hong Kong, China
Price range (per night):* 103 AUD - 233 AUD

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