Traveling to Beijing for research on 798, I chose to stay at the Grace Beijing. With a quick airport express ride (25Y) and Cab ride (15Y), the Grace Beijing is not only convenient from PEK, but it is ideal for anyone who loves art or plans to focus their trip on the 798 art district.
When my luggage was lost, the front desk called Air China for me and dealt with my issue, returning it back in two days!
I stayed at the Grace Beijing for two weeks and had an amazing time, the customer service was the best that I had experienced not only in China, but throughout all of my travels. To give two specific examples, I had mentioned to the front desk that I wanted to take public transportation to Panjiayuan Shichang. The head breakfast server (they give a great complimentary breakfast) told me that if I was in no rush, he could take me on his way home.
I had many experiences in which several of the hotel's customer service would run into me while in the city.
Moreover, during my last week I ran into Roberto who is absolutely wonderful and he stated that he noticed my two-week long stay. He said that he saw there had been a few vacant rooms and immediately offered to upgrade me into one of the suites. Roberto was incredibly kind and it was a pleasure to hear his experiences about Grace Hotels in Asia.
Although its location is a bit more inconvenient (you need to take the bus or cab to the subway), the Grace Beijing is definitely worth it.
Between the customer service, included breakfast, fresh flowers, and of course accessibility to art right out your door, the Grace Beijing is the best hotel in the 798 District.
