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Crowne Plaza Beijing Sun Palace: Traveller Reviews

4.5 of 5
Yunnan Dasha, Northeast Corner of Taiyanggong Bridge, Xibahe, Northeast 3rd Ring Road, Chaoyang District, Beijing 100028, China
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Crowne Plaza Beijing Sun Palace
Ranked #58 of 3,947 hotels in Beijing
4.0 of 5 stars 274 Reviews
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274 reviews from our community

    Trip type
Traveller rating
    103
    142
    24
    4
    1
Date Rating
Hong Kong, China
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Decent room, but bad food...”
3 of 5 stars Reviewed 17 January 2012

I stay in this hotel a lot for business. The location is fine, not the best, to the CBD. The room itself is nice. You can ask the staff to bring aromatherapy pot to your room-nice touch. But the smell is just like some cheap perfume. Service is hit or miss. Check out is pretty quick though.

The food is the weakest out of all for this hotel. The lobby restaurant RED ORANGE serves really average breakfast food. The buffet dinner is bad.. food is not fresh at all. And they serve it with an attitude! Not sure if it's language issue. If you have an Asian face, and a woman, you don't get service!! Seen it many times! They obviously offer way better service to some foreign faces in the neighboring table. My other colleagues have similar experience as well.

To hold out an int'l hotel chain name, service is the key. Lots to improve.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, IHGCare at Crowne Plaza Beijing Sun Palace, responded to this review
18 January 2012
Dear Kittyylk,

Thank you for your review regarding your recent stay at Crowne Plaza Sun Palace Beijing. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,
Brenda J.
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Senior Contributor
49 reviews 49 reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
“crown plaza beijing”
4 of 5 stars Reviewed 18 December 2011

Great hotel for business and holiday. On the way from airport before the usual beijing traffic.

  • Stayed October 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brampton, Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Great Stay !”
5 of 5 stars Reviewed 30 November 2011
2
people found this review helpful

This hotel was GREAT! From the moment I entered the hotel, I was greeted by employees and taken away by the decor of the lobby. The people at the desk were very helpful and tried their best to assist in any ways possible! The room met my expectations- it was entirely clean and unlike other hotels I've visited in China, this one did not smell like cigarettes! The breakfast was included the stay and that was nothing to complain about. There was a variety to choose from. I visited the pool and gym while there, and that also was clean and well decorated.
One thing though.. the location is a little far from the Beijing core, but there's a subway station walking distance from the hotel. And just like a lot of the places in China, the employees' English was not very strong.. but like stated, that's just how it is in China...

  • Stayed January 2011, travelled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Good hotel and good service”
5 of 5 stars Reviewed 25 November 2011
1
person found this review helpful

I stayed here for 3 nights in this hotel for the business purpose. I pay extra to Executive Club room on arrival. The Front desk and concierge staff all very helpful. Rooms are really nice with comfortable bed, full bathroom, complimentary wifi internet. Breakfast in the Club Lounge wasn't too much choice but good enought, and the happy hours also very good. The lounge staff always greeted me with smile. Hotel is well placed with big shop mall next door, and also convenient to go to Beijing Convention Center and National Stadium, I would stay here again for my next trip in Beijing.

Room Tip: Upgrade to Club Room on arrival cost about £30 which include breakfast, afternoon tea and happy hour...
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  • Stayed October 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Roanoke, Virginia
Senior Contributor
23 reviews 23 reviews
Reviews in 17 cities Reviews in 17 cities
6 helpful votes 6 helpful votes
“Very nice hotel”
4 of 5 stars Reviewed 22 November 2011

We stayed 3 nights here on a tour. Very pleased with service, cleanliness and the included breakfast was extensive with Eastern and Western dishes, fresh fruits and pastries. Bath was very large with granite tops and floor and both tub and shower. We had a very large end room. We were very pleased with the hotel and would definitely stay again.

  • Stayed November 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Crowne Plaza Beijing Sun Palace

  • Crowne Plaza Beijing
  • Beijing Crowne Plaza
Address: Yunnan Dasha, Northeast Corner of Taiyanggong Bridge, Xibahe, Northeast 3rd Ring Road, Chaoyang District, Beijing 100028, China
Price range (per night):* 138 AUD - 262 AUD

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