I stayed here for one night after a return shuttle bus from Arusha to Nairobi. The Riverside Shuttle buses, as well as many others, drop you off 50 metres from the front of this hotel next to Jeevanjee Gardens. With safety being an issue in the CBD/downtown area, this is important. It is on a busy street corner, although it was recommended not to venture out on foot after dark.
The hotel itself is quite old, with a tiny reception area and upfront payment. A room with a TV but no a/c on the 6th floor was $60 for single occupancy. The room has an adequate double bed (not the most comfortable), a fridge, wardrobe, desk and wall-mounted old CRT TV. The bathroom is very cramped with a toilet, sink and shower very close together. Mosquito netting is provided (see photo) although not necessary when I was there. Even from my floor, it was quite noisy during the night.
There's a lively restaurant on the 2nd floor but service was definitely very slow. Masala chips were cheap and tasty! There's also a rooftop terrace - nice to take in a view around the CBD, or to lounge at. Service was fine, but not overly helpful.
Room Tip: Ask to face away from the main road if possible. Recommend paying extra for a superior room (or seei...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
29 November 2011
My most thanks to you for choosing to stay with us during your visit to Nairobi and for taking your precious time to share your feedback with us.
Guest satisfaction and reliable service being our cardinal aim, we take our guests seriously and always strive to meet their expectations.
We have noted your comments in regard to our tiny reception and old TVs in the rooms.
To address this problems I am pleased to inform you that currently we are extensively renovating our sister hotel, Kenya Comfort Hotel Suites at Milimani and in completion there is also a grand master plan to renovate the town hotel where reception is top in the plan to give it a completely different new face also the TVs will be replaced. Most rooms in 6th floor have ACs
We further thank you for complimenting our lively restaurant and do apologize for the slow service an issue we have addressed and do appreciate your constructive feedback. Which will go a long way to improve our standards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC