We stayed that this hotel as it was the location for a family wedding. It is a beautiful setting quite a ways outside the downtown city (45min from the JK airport). It is truly a grand hotel - though the structure itself seems to be showing its age, the numerous staff are always working to keep it spotless. The grounds are beautiful and well maintained.

Rooms - There is no AC (not unusual), but you can get a nice breeze by opening the windows and all rooms have a standing oscellating fan. The beds are VERY hard. Though the staff tried to accomodate me with some foam pads, it was still quite uncomfortable. The room and bathroom are large, though be very cautious of the step off for the shower which is quite close to the toilet and sink (we stepped off the ledge a number of times). Towels are big and fluffy and the shower with the soft water is so refreshing.

Food - Breakfast is included in the room cost and served buffet style. We took lunch at the tables around the pool. Everything we tasted was quite good.

Amenities - My husband played quite a few holes of golf with a member and proclaimed the course to be in good condition and quite challenging with narrow fairways and tough bunkers. The pro shop was a bit of a joke with just a few shirts, clubs and trinkets for purchase. There is no other shop in the hotel. Though we did not use the pool, it was quite busy while we were there. I believe this club is quite popular with local members - moms and kids swimming while dads play golf. The WiFi is nearly non-existent; I had to use the computers (for a fee) in the business office and the connection was slow most times.

Staff - The staff is eager to please, though lacking in knowledge and resources. They all worked hard to keep everything clean and nice and they were very pleasant, but they seemed a little under-trained. The hotel was very nice to keep our extra luggage while we were away on safari and very efficient in arranging for transportation to the airport and explaining the timing and costs.

Excursions - If you want to do any outside activities, I would recommend doing your own research and booking. I asked the staff at the concierge desk about trips downtown or to Karen and the staff had to call an outside tour operator who didn't really have any organized excursions ... or prices. It all worked out well enough, but there should be some literature and/or tour operator information available for guests to consider.

Overall, I believe this hotel is more of a club for members first and a hotel for guests second. The amenities are very nice but the services for guests - gift shop, tours, internet, etc - are sorely inadequate. We did enjoy our stay and would probably stay here again.

There are lots of things to love about this place. We went New Years Eve for a family wedding. The Kenyan Government did the unspeakable on the fireworks by banning them due to "security concerns". The hotel itself is a lovely setting but there were small things they need to improve on.

1. The receptionist was nice and friendly, but there needed to be more people helping on reception when it's busy! 0/5
2. The two miserable faces in the pro shop need to get another job, rather than dealing with customers.
3. Food prices bordered on robbery. The most expensive hotel I've stayed in at the coast was still around two thirds of the prices charged here.
4. Breakfast on New Years Day... Nice food, but the queues at the egg station would indicate the need for more service in that area. The room was terrible with a cold wind blowing through it... and only 10 seat tables (limited) available. Then a hotel staff member was just taking cutlery from the table for no apparent reason. He took the milk jug for my coffee and said he would get me fresh. It never reappeared.
5. My bed was a bit hard and uncomfortable... but that could just be me.
6. Water was a problem new years day. Our room there was hot water but no cold, a relative had cold water but no hot.
7. On Jan 1st we had a "Do Not Disturb" sign on the door. So they PHONED the room to see when they could come in and clean. Hey! We were there for 2 nights... so why call us in the morning and DISTURB us? It felt like the hotel was run for the benefit of the cleaning staff and not the guests.

Things to do....

It's expensive at 1000 shillings per person, but the bird walk is fun and informative.

Walk up to the start of the 10th Hole where there is a snack bar, to get a quiet drink away from the crowds.

The hotel is in a lovely setting and has friendly staff. However, give it a miss if you want to work on the internet (it took two days before I was connected); and management believes that it's fine for the hotel to host raucous corporate parties that keep guests awake more than half the night as long as they slip a notice under your door advising that you won't get much sleep - and that they value your patronage. While not sleeping one can't make a cup of tea because none, and no kettle in the rooms. This place is not for me. Ken Harley

This is what you can living well. This hotel is in its own class so far.

The facilty is amazing and espcially now with the bypass at the door step?

Great Job Hon. Michuki and your family.