I have not stayed at the hotel (so ignore my room rating) but I had a chance to have some drinks and snacks at the Sarabi pool bar with a friend earlier this evening.
The menu offerings are well thought out with sufficient variety to unwind. The service was fast but we found the waiters quite unfriendly and disengaged from the whole process of service..No smiles, no drink or snack recommendations. I hope that they can consider adding some personality to the pool waitering service and engage a little bit more with clients.
However, on our way out of the pool bar, there was this happy gentleman who really took his time to tell us more about the hotel including taking us round the various restaurants in the hotel. Now that was the highlight of the evening..great service.
Overall, it is a beautiful hotel with great ambience, very nice African art and fantastic interiors. Big up to the interior designer.. really cool. I hope to try out,the various resturants very soon.
