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Susanna Hotel: Traveller Reviews

3.0 of 5
52, Mabad El Karnak, Luxor 002095, Egypt
Hotel amenities
Susanna Hotel
Ranked #30 of 54 hotels in Luxor
3.5 of 5 stars 34 Reviews
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34 reviews from our community

    Trip type
Traveller rating
    5
    16
    8
    5
    0
Date Rating
Copenhagen, Denmark
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Not worth it”
2 of 5 stars Reviewed 5 February 2011
1
person found this review helpful

I had a bad experience at mystay. According to Hotels.com free internet was supposed to be in the rooms (but there was no internet - you could buy some time at the frontdesk, but still you had to stay in the lobby to go on the Internet) and further on Susanna Hotel had put almost 30% on top of the bill (that was apparently taxes). I was travelling as a backpacker, and if I had known that the price of the stay would be much more than it said on Hotels.com and still not including free internet, I would have chosen another hotel. As I went to the frontdesk to talk about these to things the staff (mostly the manager) treated me unpleasently by talking condescendingly to me. I didn't like that and felt uncomfortable, and it was a shame, because I actually liked the hotel (except from the very thin walls), because the room was simpel and clean and that is all you need as a backpacker.

  • Stayed January 2011, travelled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Jakob-and-Anne about Susanna Hotel
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Toronto, Canada
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Basic and Satisfying”
3 of 5 stars Reviewed 7 January 2011

We stayed at this hotel as part of a tour package with GAP Adventures. This hotel met our basic accommodation needs. The hotel was clean, the beds were comfortable and the staff were pleasant. The only negative comment is that there was quite a bit of street noise that went on until late at night but we were so exhausted from our trip we were able to sleep through it. If we were to book a hotel independently, we would book it at least a grade up from this one.

  • Stayed December 2010
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Treena-Ari about Susanna Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guam
Senior Contributor
31 reviews 31 reviews
Reviews in 25 cities Reviews in 25 cities
17 helpful votes 17 helpful votes
“Good Hotel, Unfriendly Service”
4 of 5 stars Reviewed 28 December 2010

Comfortable hotel in good location with good/free wifi service and decent free breakfest. The only drawback is that for the 3 or so interactions I had with the front desk, they were not particularly pleasant. One such interaction was when I complained about the bike I rented, which was of poor quality (and triple the rate from any vendor in Luxor). The front desk stared at me blankly - i.e. too bad. So, avoid interaction (don't rent a bike from them) and go to your room - you will like it.

  • Stayed December 2010, travelled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask halitozis about Susanna Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keene, New Hampshire
Senior Contributor
23 reviews 23 reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
“Unbeatable location”
3 of 5 stars Reviewed 4 December 2010

We moved to the Susanna Hotel for two nights in November 2010 after finding our first choice unacceptable. The rooms there were pleasant, spacious, and clean. The view from the 5th floor dining room toward the Luxor Temple and the Nile was spectacular, but breakfast that brought me up there was entirely missable.

This was a pleasant hotel, but some services were spotty. We had to negotiate to get wi-fi supplied cost-free, and then the service failed more often than it functioned. When it was working, the service was as slow as a dial-up connection, even if no one else was using the bandwidth.

The front desk made arrangements for our trip to the Valley of the Kings, which was rendered more complicated because Egypt's First Lady came to Luxor for a visit, and roads were closed to make way for her motorcade. The tour guides made rapid adjustments, and our plans were only delayed for a few minutes.

I would recommend this hotel, with only a few reservations.

  • Stayed November 2010, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Ambiverbal about Susanna Hotel
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New York City, New York
Top Contributor
79 reviews 79 reviews
Reviews in 60 cities Reviews in 60 cities
33 helpful votes 33 helpful votes
“Freezing Room in a Good Location”
3 of 5 stars Reviewed 25 October 2010

Our room was supposed to have 2 beds. There was a weird 'third' bed in between our two beds which was actually a lounge chair cushion? Weird if you ask me. The AC was so strong and there was no way to lower it so I froze all night. Otherwise, the room was clean, the bathroom was typical, but a little outdated (cracks and such). For a few nights, this is a great location and easy to get around. The views are pretty nice. There was no internet. The hotel claimed all of Luxor didn't have internet?

  • Stayed October 2010, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask TravelingOYEster about Susanna Hotel
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Additional Information about Susanna Hotel

  • Susanna Hotel Luxor
Address: 52, Mabad El Karnak, Luxor 002095, Egypt
Price range (per night):* 33 AUD - 56 AUD

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