“Worst experience ever... be warned”
It has taken me several weeks to calm down and write with a clear head after the horrendous stay we as a tour group experienced when we stayed here.
The hotel is located approximately 25 mins walk away from the centre of Luxor. It does look fairly inviting from the exterior and foyer, however the rest of the hotel is a complete let down. The reception manager is at best incompetent, his level of English is barely comprehendable and he is unable to give clear answers to any question posed by guests or our guide in Arabic. The rooms are small (we had twin share with barely room to place our two smallish bags) the airconditioner works however is so loud we couldnt hold a conversation let alone sleep with it on. The shower has little water pressure and approx 2 mins worth of hot water. There is a fridge which wasnt turned on initially and when we attempted to use it, it failed to chill at all - no major issue i guess, as the hotel forbids you bringing in drinks or food and are quite vocal about it.
True housekeeping does make interesting characters - but they will use anything they can get their hands on to be created - if you dont mind your personal lingerie being featured in a display or housekeeping going through your bag to get creative then i guess there is no problem? Perhaps not.
The hotel offers a "health and beauty spa" with options for massage, facials etc. After a hectic tour this was much neeeded so a few of us decided to use this facility. The problem is, there is no private facility for a massage, the hotel calls the masseuse, he sets up his table in the open on the balcony of the rooftop pool in clear view of the surrounding neighbourhood and other guests and staff of the hotel, and expects you to happily have a whole body massage in this environment. As a female i found this completely irrational and offensive as the staff frequently come up to this space (which anyone can walk into) and engage the masseuse in conversation or simply stand there for a look. When one is only in their underwear this is completely offensive and intrusive.
The hotel manager believes this is not unacceptable behaviour, so be warned if you choose to engage in this "extra curricular activity" you will be on display for all to have a peek at.
Internet access is a rort, it is 10 egyptian pounds for an hour (no less than an hour) and it is only accessible in the foyer. They dont work on a login/logout system, so if you only want a quick peek at your email (and trip advisor!) be prepared to pay. There is no wifi in the hotel and they dont make concessions.
I can only finish by saying i am bitterly disappointed in my tour company for continuing to support this hotel with their ongoing patronage and acceptance of the behaviour of the staff.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
5 January 2011
in truth this woman : want take all the services free
she claimed the staff stand there for a look this not right , in this time only the (housekeeping) can move to roof to bring towels the other staff can't moving , the evening shifts : consists of one (house man) one (receptionist) one
(security man) and one or two waiters, all this worker can't leave the work place,
she asked to be the massage in her room and this not allowed according to Egyptian law because that room is closed and we don't know what will happen to Inside this room between the masseuse (man) and she (woman) ,
We believed the problem in the cold weather ,becouse that ,we presented this service for free to her ,although she took half hour in massage free. and took one hour in internet free also as a way of apologizing to her becouse the cooler weather.
she also tried to used the laundry service (free) what can we do ?!!!!!!!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC