I've been to the Citystars IC two times now on my business trips. On both times I stayed for a week and I had a room on the apartments building. First the room was very nice and on the second stay they were trying to put me on a lower level room, which wasn't as nice, but a short discussion with the receptionist and I was given a room upstairs with Ambassador welcome kit. The hotel is extremely lush and well kept. Pool area in the evening is unbelievably nice and has a nice atmosphere, smell from the water pipes etc. The shopping mall is just next to the hotel, which is also useful for eating etc. Service was always spot on. I used the IC limo to and from the hotel and I could do my check in while in the car - very convenient. Breakfast was also plentiful and of good quality, and it was never crowded.

There's some security at the entrances, which is good considering the situation in the country. It surely is as safe as it can get around there.

I can highly recommend this hotel. I would definitely return. My trips were in 2010.

I go there a lot, great great location as its in the middle of the biggest shopping center in Cairo. The worst thing there is that they need to somehow change the main chefs. Need more variety in food and more professional chefs

I stayed at the InterContinental on Sunday 29th to attend an event and enjoyed the hotel, the comfortable bedding, it's convenient location attached to the shopping center and to the airport, which means you don't get stuck in traffic too much.

The colleagues in the hotel had been very courteous and friendly, I.e. they were at my side when needed and it didn't take them long to respond to requests, I.e. the valet or the club lounge attendant.

The concierge was of great help to sort out my issue with my emirates flight the next day. He ha the number ready and he made my timely return possible.

I stayed at this property twice in the last couple of years. Both times I was on business. I found the hotel to be both an efficient business traveler minded place as well as a good vacation spot with a very nice swimming pool, many restaurants (all good) and great service overall.
I found that rooms in the "main" building were better furnished and looked nicer than the ones in the buildings that surround the pool.
Always felt safe, directly connects to a huge mall with plenty of options for dining, eating or simply taking a walk in an air conditioned area.
It is probably not as "Central" as many other hotel along the Nile, but I was there for business and my company has offices adjacent to the Citystars complex, so worked out really well.
Hotel offers an "airport service". I truly recommend it. These folks get you out of there in minutes with Visa, etc... taken care of, you check-in the car, step out of the car at the hotel and walk directly to your room.
I always enjoyed my time in Cairo, I have many colleagues/friends who took us around town and being there with locals makes it that much more enjoyable if you are wanting to discover less touristy places - I did also the touristy places Pyramids, etc... all amazing.
All in all, great place to stay in Cairo...