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Hilton Zamalek Residence: Traveller Reviews

4.0 of 5
21 Mohamed Mazhar St. | Zamalek, Cairo 11211, Egypt (Formerly Safir Suites Zamalek)
Hotel amenities
Hilton Zamalek Residence
Ranked #26 of 122 hotels in Cairo
4.0 of 5 stars 43 Reviews
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43 reviews from our community

    Trip type
Traveller rating
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Date Rating
london
Senior Contributor
38 reviews 38 reviews
Reviews in 26 cities Reviews in 26 cities
38 helpful votes 38 helpful votes
“nice part of town, great staff”
4 of 5 stars Reviewed 30 January 2012

I stayed here as my hosts in Cairo were long-term residents of the hotel. The location is great for Cairo - away from the really crazy traffic and with some of the best arty and funky shops just a walk away.
The views from the sun deck, the gym and the higher rooms of the Nile are spectacular. The staff at reception were friendly and nothing was too much trouble for them. I had some food at the hotel and it was also very good.
Good gym (not so well equipped, but great view) and pool is a good size, and also has a nice view over the Nile.
On the negative side - the beauty salon was only so-so, but this is only a minor issue, as they were accommodating and friendly.
Overall, a nice place to stay away from the real downtown chaos (incl Tahrir Sq) and in a safe, friendly area.

Room Tip: try to get a nile view room
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  • Stayed November 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed Salawi, General Manager at Hilton Zamalek Residence, responded to this review
1 February 2012
Thank you very much for your review on tripadisor, it is rewarding to see that you liked our hotel.

I am also happy to know that you were satisfied with the services provided by our team, your review will serve as a motivator to all of them.

I look forward to welcoming you once again at our hotel.

Best regards.
Ahmed El Salawi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fontana, California
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Good for business trips”
4 of 5 stars Reviewed 16 January 2012

Actually the hotel is very clean. Has an excellent location, well secured. Rooms are big in space, clean but has an old furniture. All rooms has an excellent Nile view. The hotel might need more activities and services like shops or info.kiosk.
I had a confirmation for Nile view deluxe room, but I have a feeling that the room I have got was away from deluxe, thus I advice everyone to not bother and pay more from standard to deluxe as it doesn't worth.
Staff are very polite but not highly trained, I have been charged for minibar expenses that I did nit use then I found someone from the room service came to the front desk and handle them cash in hand, so I don't know if they just was trying to make me pay for it ? Or what? Anyway, watch out for your checkout bill very well, or even ask to empty your minibar once you arrive.
Another point, I was asking for the rates in case I would like to extend but I have been told that rates are above 300$!!!!!!!! Although online I could book it for 96$. So I don't understand that.
Thanks.

Room Tip: Ask for high floor facing the Nile
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  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed Salawi, General Manager at Hilton Zamalek Residence, responded to this review
23 January 2012
Thank you for your review on tripadvisor, I noticed that you - generally - liked our hotel, which is great to know. Allow me to clarify some of the points you mentioned: the added benefit of the Deluxe rooms are: the size of the room (35 sq. m), the View, and the size of the balcony, the standard rooms are not on the Nile, are smaller (27 sq. m), and have a smaller balcony.

I thank you for your feedback on the minibar, which I will investigate further.

I thank you also for your remark regarding rates, though the $300 could be our "rack rate" which has to be posted in our rooms as per the government regulations, apart from that, our selling rate are on the internet, and are the same on all channels.

Thank you once again for staying with us and for your feedback, and we look forward to welcome you again in the near future.

Regards

Ahmed El Salawi
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Kanpur, India
2 reviews
2 helpful votes 2 helpful votes
“A comfortable & Convenient Hotel”
5 of 5 stars Reviewed 26 December 2011

Hilton Zamalek is a very comfortable hotel. The best part is the spacious living area and decent kitchen. The view of the Nile is awesome. Try to take room number XX04 or XX05 above 5th floor. The balcony for these rooms is very wide and can seat around 8 people.
The house keeping and front office staff is very polite and helpful. Nearby stores give a convenient option for day to day needs.
Try to spend some time at the Goal restaurant nearby. Drinkies, the local wine/beer shop give home delivery service in about 15 mins.
There is no Bar at this hotel.
Overall, it is an ideal place for long stayers.

Room Tip: Take rooms with number xx04 or xx05, fifth floor and above.
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  • Stayed August 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed Salawi, General Manager at Hilton Zamalek Residence, responded to this review
22 January 2012
Thank you very much for your review on tripadisor, it is rewarding to see that you liked our hotel.
I am also happy to know that you were satisfied with the services provided by our team, your review will serve as a motivator to all of them.

I look forward to welcoming you once again at our hotel.

regards.

Ahmed El Salawi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Excellent all round”
5 of 5 stars Reviewed 24 October 2011
1
person found this review helpful

Having just returned from my second visit to Cairo in the last two months i have to say do not be put off by all that has happened there this year, i stayed this time at the Hilton and everyone was really lovely nothing was too much bother, the guest relations manager was outstanding.

The hotel is still referred to by the locals as the Safir the hotel sits on the Nile worth paying for a Nile view as the non Nile view rooms over look the residential side of Zamelek, the
Rooms are large, well equipped, the swimming pool is lovely and rare for a city hotel.

Well done to all the staff that made my stay so much better and i will be back

  • Stayed October 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed Salawi, Manager at Hilton Zamalek Residence, responded to this review
26 October 2011
Thank you for your review on tripadvisor. I am glad to know that you liked our hotel and that you enjoyed your stay with us.
I am also happy to know that you were satisfied with the services provided by our team, your review will serve as a motivator to all of them.
I look forward to welcoming you once again at our hotel.
Best regards.
Ahmed El Salawi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester
Contributor
17 reviews 17 reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
“A very good hotel in Zamalek”
4 of 5 stars Reviewed 20 October 2011

My husband and I stayed in this hotel for 3 months, whilst he was working in Cairo. This was just before it joined the Hilton brand (they were preparing the sign just as we left).

The hotel is in a very nice location by the Nile in the Zamalek district, which is occupied by many of the embassies. There are various small shops within a few minutes walk of the hotel and it always felt like a safe and secure/pleasant area. It was a lot more peaceful than a hotel in the centre of the city.

Our room had an adjacent lounge, which was shared with another room. This lounge contained sofas, a coffee table, storage units and a large TV. We preferred to stay in our room, but it was nice to have the option to use the space if required. There was also a small (separate, also shared) 'kitchen' area, with a fridge and a cooker...although there were no pans/utensils/plates, but I guess we could have asked for some. Instead, we chose to eat out.

Our bedroom was a corner room, with one set of patio doors facing the front of the hotel, and another set to the side, overlooking the Indian Ambassadors residence. The balcony ran all the way around, and the Nile was clearly visible (very nice). These rooms are much lighter than the rooms that are not on the corner (a colleague was staying in one of those!).

The bed was comfortable and there was also a desk, plus a storage cupboard containing a fridge, with a large flat screen TV on top. We accessed the internet by purchasing an Etisalat dongle in town. A kettle with complimentary tea/coffee/sugar and two mugs was also provided (and restocked daily).

We didn't eat breakfast in the hotel as we prefer just a light bite. We did have dinner in poolside restaurant a few times. The outdoor seating area was very pleasant during the Summer, with all the lights of the city twinkiling in the distance and the brightly lit cruise boats passing by. The food was good but nothing special, and we soon tired of the menu, as this never changed. The staff were all friendly and efficient.

The pool was fairly small but rarely busy, except during holidays like Eid when more 'tourists' would arrive from the Middle East. Many of the regular guests were business travellers, often staying for long periods like us. The hotel also contains a small gym and offers sauna/massage facilities. Like the pool, these are open to non residents for a daily
charge or as part of a membership package.

The hotel also has meeting rooms/conferencing facilities.

All in all, I would say this hotel is an excellent choice for anyone visiting Cairo for business or pleasure.

Room Tip: Ask for a Nile View - it's lovely! Corner rooms are lighter and more spacious
See more room tips
  • Stayed November 2010, travelled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed Salawi, General Manager at Hilton Zamalek Residence, responded to this review
26 October 2011
Thank you for your review on tripadvisor. I am glad to know you enjoyed your stay and that liked our hotel.
I am also happy to know that you were satisfied with the service provided by our team, your review will serve as a motivator to all of them.
I look forward to welcoming you once again at our hotel.
Best regards.
Ahmed El Salawi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Hilton Zamalek Residence

  • Safir Hotel Cairo
Address: 21 Mohamed Mazhar St. | Zamalek, Cairo 11211, Egypt (Formerly Safir Suites Zamalek)
Price range (per night):* 149 AUD - 584 AUD

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