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All reviews rooftop bar nice hotel turkey guest relations the hotel staff thank you very much hotel is located taksim square selma eda gym cleaning metro tourist bosphorus
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Reviewed 17 August 2014

There is no way to rate this hotel as a 5 star! I can not imagine 5 star hotel with outdated, old fashion rooms and the same style furniture and air con. The bathroom amenities are very scarce: no comb, toothbrush, toothpaste, robe. Shower area is small and unmaintained, with damaged tiles and always flooded floor.
Location is also not perfect: it is almost 10 km to any sightseeing location--nothing is nearby. Even the Metro station or shopping center are 10-15 minute walk away. Breakfast is good but they offered fruit nectar, not fruit juice. Just one positive: free and fast WiFi, at least in my room.
So, the hotel urgently needs renovation and to improve overall service quality.

Date of stay: August 2014
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
4  Thank Ivan_002_10
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ahmet A, General Manager at Dedeman Hotel Istanbul, responded to this reviewResponded 22 October 2014

Dear Valued Guest,
We would like to thank you for taking the time and trouble to write to us regarding your experience at the Dedeman Istanbul Hotel.
We are extremely sorry about the unsatisfactory level of service that you experienced during your stay and we can assure you that the matter has been thoroughly investigated and will not re-occur.
We do hope that we will be in a position to Welcome you back at the Dedeman Istanbul Hotel and redeem ourselves.
Once again, thank you very much for bringing your dissatisfaction with the levels of service to our attention.
Kind Regards,

Ahmet ARIKAN
GENERAL MANAGER

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2014

Ive heard a lot about this Turkish brand, but the stay was rather disappointing and did not meet my expectations. rooms are not as nice as the photos on the website, staff are not friendly and could not speak much english but they did their best to help. I do not suggest this hotel to anyone!

Date of stay: February 2014
  • Trip type: Travelled solo
    • Value
    • Sleep Quality
    • Service
3  Thank Shahab_88
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ahmet A, General Manager at Dedeman Hotel Istanbul, responded to this reviewResponded 5 August 2014

Dear Valued Guest,
We would like to thank you for taking the time to write to us regarding your less than enjoyable experience at the Dedeman Istanbul Hotel.
We are extremely sorry about the unsatisfactory level of service that you experienced during your stay with us, we do take each and every Guest/s comments very seriously and we can assure that the appropriate measure have been in place in order to avoid a re-occurrence of this sort. We do hope that we will be in a position to Welcome you back at the Dedeman Istanbul Hotel and redeem ourselves.
Once again, thank you very much for bringing your dissatisfaction with the levels of service to our attention.
Kind Regards,
Ahmet ARIKAN
GENERAL MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2014

The hotel is overpriced.
The staff barely speaks English.
The location is okay, 10 minutes walk to the closest metro station.
Rooms were clean and spacious.
Breakfast was very very good.
Overall though I would not recommend the place (mainly for my two first points)

Date of stay: June 2014
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank lucas82
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ahmet A, General Manager at Dedeman Hotel Istanbul, responded to this reviewResponded 7 July 2014

Dear Valued Guest,
First of all, we would like to thank you for taking the time to write to us regarding your experience at the Dedeman Istanbul Hotel.
We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times.
Your comments have been shared with our Team members accordingly and we are looking forward to Welcoming you back to our Hotel in the near future.
Kind regards,
Ahmet ARIKAN
GENERAL MANAGER

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2014

stayed in Hotel For 4days, it was a good experience, liked the service by concierge, helped us out quite a lot. Breakfast was good, Terrace Lounge was good, But One point i like to share is that the Live band was bit loud, after long day you just want to relax in Lounge

Date of stay: May 2014
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Angad1985
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ahmet A, General Manager at Dedeman Hotel Istanbul, responded to this reviewResponded 7 July 2014

Dear Valued Guest,
First of all, we would like to thank you for taking the time to write to us regarding your experience at the Dedeman Istanbul Hotel.
We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times.
Your comments have been shared with our Team members accordingly and we are looking forward to Welcoming you back to our Hotel in the near future.
Kind regards,
Ahmet ARIKAN
GENERAL MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2014 via mobile

The hotel is too bad!! You cannot even find an iron, the room is too small and even the TV location is bad. Food is average and small variety. Internet keeps cutting. One of the worst hotels and it's over rated!

Date of stay: June 2014
Trip type: Travelled on business
5  Thank Majd O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ahmet A, General Manager at Dedeman Hotel Istanbul, responded to this reviewResponded 7 July 2014

Dear Valued Guest,
We would like to thank you for taking the time to write to us regarding your less than enjoyable experience at the Dedeman Istanbul Hotel.
We are extremely sorry about the unsatisfactory level of service that you experienced during your stay with us, we do take each and every Guest/s comments very seriously and we can assure that the appropriate measure have been in place in order to avoid a re-occurrence of this sort.
We do hope that we will be in a position to Welcome you back at the Dedeman Istanbul Hotel and redeem ourselves.
Once again, thank you very much for bringing your dissatisfaction with the levels of service to our attention.
Kind Regards,

Ahmet ARIKAN
GENERAL MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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