I give Taj Pamozi a 5-star in service, but 1-2 star less for facilities. Let us concentrate on the positive first: From the time I was making bookings until the time my group was actually there, my contact person Mashimi, has been extremely helpful. Of all the marketing staff I have encountered in different hotels around the world, Mashimi stands out for checking in almost everyday if things are in order. The conferencing asst manager Carolyn was also a top-notch service associate, together with her whole team, most esp Sylvia who was assigned to my event five consecutive days. Sylvia was quick and alert, renders the requests fast. James the chef tried his very best to cater to the diverse tastes of our group, thanks. The Guest Relations ladies are superb. All of them are helpful and friendly, most esp Molenga, Jessie, the lady with glasses and Chamoaz. The doorman with uniform full of pins is very jolly; the others are nice too but more the shy type and courteous. I noticed that Jacaranda breakfast staff seem to be more experienced than the lunch staff we encountered.
I find the beds comfy, have never slept as much as I did in Lusaka. The balcony with view over the pool and the city was appreciated. The gym has many machines and are of various types.
I love the Steaks and Grills Restaurant in Taj Pamodzi, ate there 3 times out of my 7 nights. Cool, relaxing music, good food, good service and still not too expensive.
What needs improvement in the hotel: carpets in rooms and hallways have to be replaced (they are old and wornout), internet at 12USD/day is very pricey (I understand it is outsourced but for that price there should continuous connection, it broke down quite often in my 8 day stay), towels should be replaced (I have had brownish and thin towels which I did not expect from Taj at all), bath tubs has chirps (I used it anyway).
Will I stay there again? Definitely! First and foremost, for the high service level.
- Also Known As:
- Taj Pamodzi Lusaka
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