Arrived 29th Jan and driver waiting as arranged, both driver and vehicle of good standard. Once arrived in Marrakesh we were taken to Riad Ambre and left for almost one hour in the central courtyard with no explanation - just told to wait, it was now 6pm and we only had one night in Marrakech.
Eventually the manager of Pearl arrived and informed us that there was electrical problems in Pearl and that the only option we had was to stay in Ambre, I have no idea if this was true ot not. This could have been handled much better, he could have rang us to explain on the phone once his driver had picked us up, he could have met us at the riad etc
We were shown the only suite and due to time and the fact we were told it was the only room available we stayed as there was no alternaive.
Once he had left we realised that the electrical wiring in the room was not safe, the plumbing was not fit for purpose, the lighting in the stairs did not work (Please see review of Ambre for more information).
6 texts, 5 phone calls to him to report this went ignored. It took me three days to get the email of their GM and to date I have not had a reply to my emails from him either.
Over all my impression of Lotus Group is - their properties are rundown, shabby and not fit for purpose. The staff and the management are un-professional and I would never wish to use them again.

We stayed from the 24th to the 28th of June, the service was exceptional, the staff made us feel very welcome. Our room was stunning, I would definitely recommend this hotel to a friend, they enhanced our stay, and made Marrakesh a memorable trip for us. I hugged them when we were leaving, I only wish I could take them back to London with us.

Fantastic Riad in the Northern part of the Medina, about a 15 minutes walk to Jemma el Fna through the heart of the souk.

We stayed for three nights and had the most fabulous time in this little Riad. They only have 5 rooms, and most of the time it feels as if you have the house to yourselves. Thuis place is perfect for a chilled out weekend. The staff is amazing, they never stop smiling, are super helpful and happy to go this extra mile to ensure you have the most pleasant stay. Don't miss the hammam, the two ladies are fabulous and worth every penny. We have only had breakfast, which was great and served on the roof terrace if you wished so. They really, really know how to look after their guests.
I can only recommend this Riad and would go back any time.

Re. trips we booked an excursion to the Ourika valley, which was amazing and should definitely be on everyones' list. The Riad booked a private car, with an English-speaking driver who didn't blow us away, as he was a little lazy and not into explaining things, but this was all made up by the local guide we hired to climb up to see the waterfalls, his name was Omar and he was fantastic, very knowledged and we felt super safe climbing up steep rocks in flip flops!

This is a real find-an oasis in the middle of a busy city. We felt all our troubles melt away as we stepped through the solid, wooden door. Such friendly staff who would do anything we asked. The breakfast was really good. I would not hesitate to recommend this hotel-it was a home from home but much more plush and stylish!