We stayed here on our first holiday to Marrakesh and it was a wise choice. Lovely, personal service by hosts who truly love what they do and it shows. The same goes for the staff, from the 24 hours on call 'concierge' to the ladies who cook your breakfast and dinner (optional but please have a home cooked meal - it is FANTASTIC!).
Their breakfast is the perfect way to start your day, on the rooftop in the warm Moroccan sun, and we went there in Winter and it was still warm enough in the mornings. They also provide a mobile with a local sim card so any out of hours help is always just a phone call call away, or if you want to make a booking at a hammams etc.
Tips.
1) Try to memorise the way back to the riad from the Bab Taghzout square. We got a little lost the first night and it was a bit of a hassle. But no dramas.
2) Catch the #2 bus from Bab Taghzout square to the Djemaa el Fna (main square) if you start getting tired of haggling with taxi drivers. Even if the taxi cost is nothng compared to back home - its the principle, we quite often paid double what the locals paid, i.e. 3euros instead of 1.5. Bus is way cheap and great way to get a feel for the real Marrakech.
3) best local come tourist food we ate was at Arganas at Djemma el Fna. Go for the lamb stay for the view. Great!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC