After my first night spend at the hotel, without a mini bar in the room to get even water since i checked in at 1am, and a towel to have a shower, i wasnt quite impressed about the service.the 2nd day was even worse, after 1 day spend around town, i came back to the hotel at 7pm, to find my suitcase moved to another room, without havent been informed..when i asked the director about explanations, they have asked me to take life in a positive way, and that i should be happy that my luggage is safe anyway in a different room, it could have been ok, if the staff didnt forget half of my stuff in the room where i was staying before.i find this behaviour unacceptable and i was not taken seriously when i complained about the problem.I think the whole staff should learn to treat people in a different manner and be more respectful.
- Corail Hotel Marrakech
