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Sheraton Augusta Hotel: Traveller Reviews

3.5 of 5
1069 Stevens Creek Road, Augusta, GA 30907
Hotel amenities
Sheraton Augusta Hotel
Ranked #22 of 77 hotels in Augusta
4.0 of 5 stars 49 Reviews
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49 reviews from our community

    Trip type
Traveller rating
    20
    13
    6
    7
    3
Date Rating
Sammamish, WA
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Best Quality and Value in Augusta”
5 of 5 stars Reviewed 7 January 2012

I stayed at a number of Augusta hotels during recent business trips and by far the Sheraton is the best quality and value. Unfortunately it is not in the old downtown, but is an easy drive away. It is one of the newest hotels in town and well kept.
The dining area is a bit funky, but the steaks are fantastic, though there was a tendency to over cook them a bit.

  • Stayed July 2011, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Birmingham, Alabama
Contributor
14 reviews 14 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“Great service and excellent quality”
5 of 5 stars Reviewed 9 December 2011

We stopped by chance on our way home from Thanksgiving with family. The facility is top notch and the staff superb. The rate was more in line with a property with much less to offer. Great value.

  • Stayed November 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baltimore, Maryland
1 review
2 helpful votes 2 helpful votes
“Would've been great...had I not come home covered in bed bug bites.”
2 of 5 stars Reviewed 6 December 2011
2
people found this review helpful

I REALLY wish I could give this four or five stars, as the room service, the staff and for the most part, the accommodations were wonderful, but sadly, I cannot.

We stayed at the Sheraton while doing a bit of househunting in the area and the staff was amazing. They were kind and helpful, especially giving our 3 a.m. check-in from D.C. The room service was great, and I loved the shower and the room itself - modern and simple.

Unfortunately, as soon as we got back home, I noticed bites all over my legs, feet and right hand. I knew that this definitely wasn't something that we got at our own house, since we've never had this issue before. So I started researching bed bug bites and lo and behold, the exact bite pattern and symptoms. And when I researched the Sheraton Augusta and reports of bed bugs...well, there you have it. :(

Now I'm all itchy and covered in unsightly bites and it sucks.

Room Tip: Check the mattresses! We had never dealt with bed bugs and knowing the reputation of SPG, I figured...
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  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Leslie Hayes, General Manager at Sheraton Augusta Hotel, responded to this review
8 December 2011
We take all comments about pests seriously. We have a certified Starwood approved pest technician that provides treatment at our property on a monthly basis.We have not had an instance of bed bugs, and have provided training to our housekeeping staff in identifying any pest infestation. Please contact our General Manager, Leslie Hayes, if you would like to discuss this matter personally. 706-288-2201
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Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
“Great Place To Stay!”
4 of 5 stars Reviewed 25 November 2011
1
person found this review helpful

I've been staying at this Sheraton regularly for several months now and I must say that the service has been consistently good! The front desk staff is knowledgable and courteous, housekeeping is thorough, and the onsite restaurant & lounge offers top-notch food, especially their steaks. Hotel management has been a pleasure to work with and very accomodating. I will choose this hotel each time I'm in the Augusta, GA area.

  • Stayed October 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Charleston, South Carolina
Senior Contributor
25 reviews 25 reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Best place to stay in Augusta”
5 of 5 stars Reviewed 16 November 2011

pretty much brand new. great showers small bathrooms, fantastic beds and all up dated amenities. resturant pricey bud very good. service is lacking in my opinion. great pillows for a good nights sleep. go to price line to get best pricing. very good work out room with new equipment. Wall Street, USA Today and the Augusta newspapers. GREAT VALUE

Frank

Room Tip: Ask for the club floor or forth floor and every thing else is pretty standard.
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  • Stayed October 2011, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Leslie Hayes, General Manager at Sheraton Augusta Hotel, responded to this review
18 November 2011
Greeting Frank,
Thank you for your comments about your recent stay at the Sheraton Augusta Hotel. We are happy that we exceeded your expectations with our amenities. Your comments in regards to our food and beverage pricing and service have been addressed. We appreciate and value all of our clients comments. We hope to have the opportunity to serve you in the future.

Warm Regards
Leslie Hayes
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Additional Information about Sheraton Augusta Hotel

1069 Stevens Creek Road, Augusta, GA 30907
Price range (per night):* 118 AUD - 145 AUD

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