I REALLY wish I could give this four or five stars, as the room service, the staff and for the most part, the accommodations were wonderful, but sadly, I cannot.
We stayed at the Sheraton while doing a bit of househunting in the area and the staff was amazing. They were kind and helpful, especially giving our 3 a.m. check-in from D.C. The room service was great, and I loved the shower and the room itself - modern and simple.
Unfortunately, as soon as we got back home, I noticed bites all over my legs, feet and right hand. I knew that this definitely wasn't something that we got at our own house, since we've never had this issue before. So I started researching bed bug bites and lo and behold, the exact bite pattern and symptoms. And when I researched the Sheraton Augusta and reports of bed bugs...well, there you have it. :(
Now I'm all itchy and covered in unsightly bites and it sucks.
Room Tip: Check the mattresses! We had never dealt with bed bugs and knowing the reputation of SPG, I figured...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
8 December 2011
We take all comments about pests seriously. We have a certified Starwood approved pest technician that provides treatment at our property on a monthly basis.We have not had an instance of bed bugs, and have provided training to our housekeeping staff in identifying any pest infestation. Please contact our General Manager, Leslie Hayes, if you would like to discuss this matter personally. 706-288-2201
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC