My husband and two teens booked two nights at the Canadien Hotel on November 6 and 7. Because of our less than desirable experience, we left after the first night. My husband contacted the hotel directly to make sure they would accept a major credit card and was told, "Yes--not a problem." Well, apparently they changed their policy on that because when we arrived, we were told they no longer accepted credit cards: cash or lempiras only. Right then I knew we were in trouble, but no big deal, right? Go to an ATM and get the cash, right? Well, guess what: you're out of luck. The hotel is located off the highway on a road that meanders back pretty far....it's not near anything except for private homes (and a small hotel/villa next door called Helen's). Because a cab had brought us to this location (which is about 20 minutes outside of La Ceiba), we attempted to call the cab back so my husband could go to an ATM. Another surprise: neither of our cellphones got reception due to the remoteness of the location. When we asked the front desk person to please call us a cab, she balked, stating that the phone is not for personal calls. You have got to be kidding--call us a cab so we can pay you for the room we reserved--for pete's sake, my husband and I were thinking. After offering to pay for the phone call, she relented and dialed the cab. Talk about not stepping up....what a nightmare. Well, it gets better....my husband comes back from his cab ride and pays for the room. The hotel had one other occupant, but for some reason we are placed in a room next to the service closet. We don't realize this until about 5 am when staff people are clanking the brooms and other cleaning equipment, laughing and talking loudly and even getting into some kind of argument--all at the crack of dawn. What a way to start the day. Also, if you want to get a towel for the pool, be aware that they charge a $10 (yes you read right!) per person deposit for the pool towels! We did get that back, but if that isn't ridiculous, i don't know what is.
Rooms are small and don't have tv's or telephones. Ours came with mosquitos, unfortunately and we had to spray and kill several of them. Toilet wasn't working properly and owner had to come and fix it. After he stated it was fine, it still didn't work. It was cool/rainy when we arrived and when I asked for a blanket or bedspread (our bed had a sheet and two pillows, one of which had a red spot which was either a bloodstain or ink pen--don't know which) I was told, "It's not cold." Well, guess what? I don't care if YOU don't think it's cold, if I ask for a blanket or bedspread, WHY can't I get one?" Hotel is right on the ocean, but for some reason, the majority (unless the ones on the end --perhaps 4 rooms in total-- are different) face an inner pool/courtyard area. I don't understand this--why would you build a hotel right on the ocean and not have your rooms face the beach?
There is a restaurant on the property and we did have a pleasant meal--nothing to write home about, just adequate. Restaurant has a nice view of beach.
If you are looking for a remote location with a nice beach, this is your place. Just be aware that you better bring cash and don't expect any extra amenities. Make sure your room isn't next to the service closet unless you want to get woken up early.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC