Avoid this place like the plague, unless you like paying $160 for a YMCA-camp like experience. Came here because TripAdvisor gave such great reviews and wanted to spend a nice place for christmas. I do not know what planet they are on, perhaps they have never traveled in developing countries before. I know that for $160 here you should get 5-star hotel. Instead, this place is at best a two star. The first sign of trouble was that you have to put down 50% ahead of time. I have traveled in 80+ countries and never have I done this. The other 50% they charge you after your first night.. Inside, you have alot of room (215m) but what do you do with it? It is all empty. Where to begin? It is freezing cold downstairs (the door leading to outside has window screens open, and only a curtain to close) so I had to make a tent-like structure of the two ratty blankets they gave you to sleep on the upstairs couch, which was circa 1960s college dorm style. I had to get up in the middle of the night to blow my nose, but guess what? No washcloths-WTF?! The interior is all brick and mortar built in arches, so if you ever have an earthquake you are going to get smooshed. The shower had spiderwebs in the window, and while the pressure was fine, the cracks and stains on the floor tile made me wonder how clean this place was. At the really lame breakfast (cold eggs, black beans, and a slice of white watermelon) I met another family who got roped into this place and if anything were more vocal than me about how they got screwed. BTW, they charge for everything here, which given that you are paying $160+, you should get for free. A fire in your room costs Q30 (~USD3.80), a ride to town Q10, a kayak Q70. The playground equipment here is ancient and is dangerous for small children- make sure they get there tetanus shots before they go on it.
Basically, I have traveled throughout GUA and this is the worst value in the country. In Antigua I paid $60/night and had basically a semi-luxury hotel. This place is like old lady who was once a beauty queen 50 years ago and still thinks she has it. It reminds me of a place you would have for a party, because there is alot of space & a kitchen (though you would have to stock everything from the town as they provide nothing) otherwise unless this place goes to 40-60/night do not come here.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
27 December 2010
Prices for our units vary between high and low seasons. The highest daily price we charge for a suite for two during Christmas season is $156 USD. This includes the 22% in taxes charged by the Guatemalan government. The same suite for most of the rest of the year is $123 USD.Single and double rooms are less expensive. These prices are a bargain considering our unique location and facilities. We are on the shores of Lake Atitlan at the edge of a semi-tropical coffee plantation. Our natural brick, vaulted construction with large glass doors and windows is designed to maximize the sense of being in touch with nature and is the workof a prominent Latin American architect. Weather here is normally Spring-like year round although this year we have experienced some unusually chilly nights. Extra blankets are always available without extra charge on request. Our suites are fireplace equipped and the charge for firewood is nominal. Units are equipped with regional thematic furniture and a complete complement of quality linen and towels. Our restaurant is small and we pride ourselves in our kitchen and table service. Our food is served hot although guests are sometimes tempted to leave their seats after ordering to enjoy the spectacular view from the entrance - and return to find their order waiting. Our playground equipment is for the pleasure of families and is painted and inspected regularly. The management is sensitive to the standards of sophisticated guests and responsive to any complaints, especially to those of uncleanliness. Our generally highly complementary reviews are, of course, not the invention of Trip Advisor but that of the pleased clients who have found us responsive to criticism and ready to correct any problems or misunderstandings. In this case we received no complaint during the stay and were surprised by criticism on the internet.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC