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Mamaison Residence Diana Warsaw: Traveller Reviews

4.0 of 5
13A Chmielna Street, Warsaw 00-021, Poland
Hotel amenities
Mamaison Residence Diana Warsaw
Ranked #12 of 105 hotels in Warsaw
4.5 of 5 stars 90 Reviews
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90 reviews from our community

    Trip type
Traveller rating
    59
    23
    3
    3
    2
Date Rating
New York
Contributor
19 reviews 19 reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
“Home away from home while in Warsaw”
4 of 5 stars Reviewed 2 February 2012
2
people found this review helpful

My wife (who is Polish) found this hotel online. We had stayed at other Warsaw hotels in the past which were nice but pricey. Residence Diana was well located at a reasonable price. Our initial experience with customer service was a bit unnerving. We booked online and instead of listing us for 3 nights our confirmation was for 4 nights. When we called to fix it, the woman at the hotel was not helpful at all, which led us to nearly canceling the entire stay (except that they have a 100% cancellation fee). We eventually fixed the error online.

When we arrived, we were greeted with a warm reception. Our room (Suite) was huge, 2 bathrooms (one jacuzzi), a kitchen, bedroom, living room and dining room. The suite was larger than our NYC apartment. It is furnished modern and homey (though the room did show a bit wear and tear via broken door knows, scuffed walls and burnt out lightbulbs). The bed was very comfortable and we enjoyed the large flat screen TV in the bedroom. The price was less then a typical hotel. Thought there is no sauna or pool, you are welcome to use the one at their sister hotel in the Old Town (not really practical but a nice gesture.) The hotel is centrally located and an easy walk to shopping, dining and sight-seeing. Self service laundry is available. This is also an ideal option for long term trips, as the hotel is set up as more of an apartment. Maid service is daily but limited. I suggest Residence Diana but just be careful when booking online.

Room Tip: It appears from the layout that all rooms face a courtyard and are relatively quiet.
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  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Poznan, Poland
Senior Contributor
23 reviews 23 reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
“Outstanding place ! Warsaw gem !”
5 of 5 stars Reviewed 31 December 2011

This is one of the best hotels I've ever been to!! It is not regular hotel building, located in old renovated building in Chmielna street. The rooms you get are just fabulous, they are just huge studios with fully equipped kitchen, sometimes with two bathrooms and living room. I have stayed here couple of time in november and once I got 100 sq/m apartment with jacuzzi in the bathroom!!!
Free WIFI in all hotel rooms, most of the time working very good. There is a garage parking lot for 12 eur extra charge. The hotel is worth every cent and penny, it cost just around 80 EUR for superior studio. It is really not much for superb quality, spacious rooms with kitchen located in the centre of Warsaw. I will recommend Diana to anybody I know and who wants to visit Warsaw.

  • Stayed November 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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brisbane
Contributor
17 reviews 17 reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
“lovely hotel - convenient location”
5 of 5 stars Reviewed 9 December 2011

great hotel - very convenient to cafes, bars and rest. which are all nearby, lovely large room and very good rate - much more economical than in the old town, easier to walk to staion, about 15 mins.
staff very helpful and breakfast great

  • Stayed October 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Berlin, Germany
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Exceptional, and very good value.”
5 of 5 stars Reviewed 9 November 2011

I was happy surprised by the size of the rooms, the comfort, its class and privacy, the staff, the feeling of home away from home, and last but not least by the bill.
This residence which is part of the 'la Maison' group knows the meaning of 'hospitality'.
I am , in short, a fan.
Filip Cornelis
Belgium

  • Stayed November 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Skopje, Republic of Macedonia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Location and size of studios are great”
4 of 5 stars Reviewed 6 November 2011

I like the place and will come back again. Only 2 things to mention as negative is that rooms use to be smoking rooms and you still can smell it. Second thing is that staff ( room) never smile or say hi but it is in nmost of European hotels.

Room Tip: Dont pay for breakfast 48 PLN as it is not worth it. It was my worst breakfast i had in any hotel in...
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  • Stayed October 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Mamaison Residence Diana Warsaw

  • Mamaison Residence Diana Hotel Warsaw
Address: 13A Chmielna Street, Warsaw 00-021, Poland
Price range (per night):* 81 AUD - 797 AUD

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