The apartment was central but there ends my positive review of this place. Internet did not work, the toilet would only flush occasionally, the sofa-bed was broken (had to sleep on a thin mattress on the floor instead), furniture broke so my sister hurt her back. During our stay two men locked themselves into the apartment and sat down while my little sister was in the apartment by herself. They didn't speak a word of English, just shouted something in Polish, very terrifying for her. When we complained to Leoapart they promised on three separate occasions to call us back, which never happened. Finally, we got hold of the manager who accused us of lying instead. Wroclaw is beautiful and I recommend renting an apartment, but not from Leoapart.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
28 November 2011
To respond to a negative comment regarding our service we'd like to explain our point of view on this matter: The guest ..... was staying in the apartment located 100 metres from our office. The stay was from Tuesday until Sunday. During all his long stay no complaints have been made by the guest to our office. Our team reacts straight away after any kind of complaint, of course as long as they've been informed about any kind of problem whatsoever. In case of any difficulty or taking much time problems, we always offer our guest an upgrade to another apartment. First complaints from the guest ........... came to us after their departure. We took them as an obvious attempt of enforcement to get some money back. The emails exchanged with the guest and the story described by the guest in this negative comment are contradictory. To decide if our service is of a high quality, it is enough to read other comments given by our other guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC