Nice hotel (service, location, room).

Internet was expensive and ridiculously slowly (two minutes to load the gmail page and watch a viceo on youtube was impossible).

Can only have high praise for the hotel and particularly Gilles the concierge.
We chose the hotel because of its location, reputation including forum reviews and decor. The location was on a quiet cobbled back street of Mala Strana away from the main tourist drag. We went in winter so this would be an even greater requirement in peak season. The bedroom was superb and much larger than most - equivalent to a suite in other hotels. Breakfast was very good. The only minor criticism could that the restaurant is in the former cloister of the former monastery and with low ceilings it was quite noisy.
The concierge responded promptly to our request for romantic places to dine for my birthday and provided a list of 10 locations of varying prices. He booked us tables at 3 chosen from his list and they were all superb. Gilles was very informed about the restaurants and wanted our feedback.
On our final day we discovered our flight had been cancelled by our operator. He made contacts to the airport and endeavoured to rebook our flight while we relaxed and enjoyed our stay.

The hotel is one of the most attractive places I have stayed in. The architecture is a beautiful restoration of an old monastery. The location is very convinient to most local sights. A five minute walk to the Charles Bridge, not far from the palace either. The staff is fantastic, well informed and very willing to help with directions and tours of Prague.

The restaurant was great had dinner two nights and had a chance to sample their Asian cuisine as well as their Italian dishes. The risotto is to die for... The breakfast is included in the price of the room and it is worth it. There are enough choices to even please the most difficult palate.

I also can recommend the spa. It is truly a sanctuary. I had a facial and a massage both were excellent. I love the quiet and peaceful feeling of the space. As I descended to the spa I felt as if I was going back in time. I loved the hotel so much it was hard to leave. I will definetely come back.

Wow, what a stunning place. My first visit to Prague, a few days before Christmas. We enjoyed a private function in the bar, with traditional Czech music and entertainment, and a delicious buffet style dinner. The hotel had also arranged private tours for us around Prague which were exceptional. My wife and I enjoyed an excellent couple’s therapy treatment – the therapists took a lot of time to discuss the treatments with us which was appreciated. I had not researched Prague at all, and really had no idea where the hotel was – but the location is excellent, very close to the historic centre (5 min walk). It is set in a very peaceful location, and overall the hotel seems very tranquil yet still has a buzz about it. The room was very good (and spacious), and we also took advantage of some very well prepared and well equipped business facilities (boardroom etc). I’m not really sure how to fault this place! I wish there had been a swimming pool, and a few more flakes of snow would have been great…! But that really is all I can think of!