loved the setting of the two pool both with spas plus third one and was very relaxing and tropical and i found it very quite. but not a lot nearby. thou there's a few cafes up the rd and an Aldi that you can drive to. The lockout of pool at 8pm in summer is disappointing, security comes and gets everyone out of pool and locks it. i think security would be better used to keep noise down and have pool open longer and stop the people with wine glasses by the pool and smoking. On arrival young lady at counter was nice but older manager was cranky and i guess snobby and also didn't seem to like children. i avoided her as was unhelpful and made me feel like crap. the younger lady was nice and friendly. Rooms/ flats are cabin like and feel beach like, i liked them, thou some things did need updating but not worth complaining about for the beautiful feel of the place and nice large veranda off all of them. fairly large and spacious too. full kitchen, bathroom with old shower spa and washing machine and dryer in bathrooms, large open lounge room. bed was hard in both rooms and hurt my back. the staff leave you alone so rather nice if you can stay away from the cranky one.we booked 3 nights and ended up staying a further 2 or 3 but they made us move and we had a 2 year old it took us ages to pack and unpack again as they then moved us up a 2 or 3 flights of stairs from a ground flat to top floor one and this was hard work with my 2 year old and not suitable with her and was disappointing, they told us we had to be moved as room was booked for next 3 nights that we wanted but it was used for only one night and then empty the couple would have been better staying one night in the room upstairs we were moved to for 3 nights. seemed unfair and thoughtless as we even said the stairs were not good with a 2 year old. but again was the cranky lady at it again. so i really think they prefer single couples there not families as they were not understanding or caring for children also when moving us we had to wait for them to have a room ready and before we could move out the cleaners come in and started cleaning the room we were leaving, They were slack with not changing the sheets as we watched the cleaners pull the used sheets back up and tuck them in and put cover back on. now that is just wrong!!!! we tool sheet off bed in new room and washed them and put in the dryer . there is a lot of permanent residents at this place and only 2 BBQ thou to the whole place and are right up the front near courts and no seating and long walk with BBQ stuff from rooms, need more around the place. restaurant seemed very limited with menu and we didn't use it and noticed not many people did. over all it was a nice relaxing place just certain staff ruined the experience of the nice atmosphere, loved the pools but don't think they like kids
Room Tip: dont get a room near the bins at entrance very noisey
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
22 April 2012
Dear reviewer,
Thank you for your patience waiting for a response to your review. We have had a lot of difficulty gaining access to our manager section since the Trip adviser update.
We did feel as though this was a bogus review as the exact same review appeared on another competitor site however I would like to respond on behalf of our team.
The swimming pools are locked at 9pm to ensure all guests have am uninterrupted stay and also in line with the building bi-laws. 8pm would be far too early however 9pm I believe is fair time.
Housekeeping were horrified to hear of the accusation regarding the bed linen and as I only have two housekeepers your review was handed over directly with a stern warning that this kind of short cut would never be tolerated.
We have had a fresh new recruitment to our team structure and can assure you that customer service is top priority. Our team are very professional, friendly and attentive to all our guest needs. We have also extended reception ours and the courtesy bus time table to ensure we achieve high customer satisfaction reviews.
Since your review we have had a body corporate meeting and all our pool furniture has been replaced with new day beds, sun lounges and tables and chairs we also have a new BBQ placed at the middle swimming pool.
We pride ourselves on being a family resort with large apartments, table tennis and tennis courts, 4 swimming pools and activities for kids, we also have in the plans a kids playground to be erected sometime in the future.
I deeply apologise on behalf of the team here and believe that since reading your review we have implemented allot of change and improvements to our resort and team.
Thank you again for taking the time to write a review and we hope that you will return to give us a second chance.
Kind regards,
Allan Benfield
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC