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Sheraton Noosa Resort & Spa: Traveller Reviews

5.0 of 5
14-16 Hastings Street, Noosa, Queensland 4567, Australia
Hotel amenities
Sheraton Noosa Resort & Spa
Ranked #4 of 11 accommodation in Noosa
4.0 of 5 stars 324 Reviews
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324 reviews from our community

What travellers say about this hotel
  • Pool area(13)
  • Room service(10)
  • Seafood buffet(8)
  • Little dated(7)
  • Very nice(7)
  • Star hotel(6)
  • Hastings St(6)
  • Hastings street(5)
  • Buffet breakfast(5)
  • Car park(5)
Traveller rating
    136
    109
    45
    19
    15
Only show reviews for Family (53) | Couples (178) | Business (22)
Date Rating
Wallington, Australia
Contributor
15 reviews 15 reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
“They do it well”
4 of 5 stars Reviewed 21 February 2012

First impressions are the hotel looks a bit tacky, sort of Disneyland colours with turrets. But from then on the hotel is great. The staff are brilliant all the way along, entrance foyer well designed, the pool is excellent, the room was first class and the gym was well fitted out. The entrances from the river and Hastings St we're very convenient. The breakfast was amongst the best we have ever enjoyed (and we are frequent travelers). Cato's restaurant first class as evidenced by the locals eating there. We were on a Queensland Holidays package and with the $500 voucher at last Australian hotels are getting it. It is cheaper to go overseas but with this incentive and the convenience of staying in Australia it's a winner. Noosa was perfect with great weather and it's nice to go somewhere where it is all finished! Bike lanes included. Wifi free in foyer, but would be good in rooms as well. Congrats Sheraton, but the turrets...

  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 4 more reviews by VFrequentTravellers for Noosa
Ask VFrequentTravellers about Sheraton Noosa Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenFerrigno, General Manager at Sheraton Noosa Resort & Spa, responded to this review
4 March 2012
Dear VFrequentTravellers
Thank you for sharing your thoughts and holiday memories. Naturally I tend to agree with you, not only about the destination of Noosa but also about the fantastic Queensland Holiday packages that are in the market at the moment and I am glad that you were able to take full advantage of one of them.
I have already shared your review with the team here, especially Cato’s Restaurant staff and the kitchen brigade as they constantly go out of their way to connect with our guests in a warm, friendly and positive way and I know that they genuinely enjoy reading feedback from our guests.
I’m also glad that you were able to utilise the complimentary internet in The Link during your stay to keep in touch with friends and family and I am pleased to advise that we are currently working on upgrading our wireless guest room internet facilities and expect to be able to provide the kind of wireless option one seeks in the coming months.
Coming from guests as well travelled as yourselves, we appreciate your recommendation and look forward to welcoming you back to the hotel in the not too distant future.
Warm regards
Stephen Ferrigno
General Manager
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Brisbane
Contributor
19 reviews 19 reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“Great staff!”
5 of 5 stars Reviewed 16 February 2012
2
people found this review helpful

If you can get past the 80's colour scheme on the outside, it's really a great hotel. Easy walking distance to the beach, restaurants and shops. There is a walkway from the hotel to Hastings Street.

The first thing I noticed on arrival was the focus on excellent customer service - the front office team was friendly and efficient. I was upgraded to a top floor room on arrival which was a nice surprise. Unfortunately the river view also included the carpark, so we didn't spend any time on the small balcony.

The room was enormous and included a kitchenette. Having a fridge, microwave and toaster was pretty handy and it meant that we could have breakfast in the room if we wanted. Appreciated the coffee plunger and small bag of Vittoria espresso coffee too!

The bed was comfortable and the housekeeping to a very high standard.

It was quite hot when we stayed, so the pool area was very crowded and somewhat difficult to navigate due to the number of deckchairs and low profile umbrellas in the way. Loved the pool bar, but expect to pay top dollar for your drinks.

I will definitely come back to this hotel when I next stay in Noosa, primarily due to the customer service.

  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask MissMoet about Sheraton Noosa Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenFerrigno, General Manager at Sheraton Noosa Resort & Spa, responded to this review
4 March 2012
Dear MissMoet
Thank you for taking the time to review the hotel and share your experiences. I was delighted to read that your first impression was such a positive one when you connected with our Front Office team and that we had the opportunity to upgrade you to one of the 6th floor rooms with their stunning views. I will be sure to pass your comments onto the team here and thank them for once again delivering on the Sheraton promise of warm and friendly service.
As you live ‘just down the road’ I hope that we will have the pleasure of welcoming you back again soon to experience some more of what makes this hotel and the local area so special.
Warm regards
Stephen Ferrigno
General Manager
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Shanghai, China
1 review
“Awesome Christmas in Noosa”
5 of 5 stars Reviewed 13 February 2012

We returned to the Sheraton Noosa Resort & Spa for the second year in a row and have had two very memorable stays. The property was well suited for our family and my two girls, ages 10 and 7, were in heaven with the pool and the SPG Kids passes. The location Is unbeatable with easy access to HastingsStreet, the ferry at the Sheraton dock, and of course, the beautiful beach. the property was well maintained and the staff very helpful. We enjoyed our stay so much that we have plans to return for a third year in a row to enjoy a very Merry Christmas in Noosa (once again)!

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Kevin B about Sheraton Noosa Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenFerrigno, General Manager at Sheraton Noosa Resort & Spa, responded to this review
4 March 2012
Dear KevinB

Thank you for sharing your family Christmas with us again and for taking the time to post your comments. This hotel is certainly well positioned both in location and appointments and we often receive positive feedback from families on the size of the rooms and the additional amenities such as the kitchenette which does make for a very comfortable family holiday experience.

As a father myself, I agree that the Starwood Preferred Guest (SPG) Kids Dining program represents excellent value for money and flexibility for families and the fact that SPG membership is free to join makes it even more attractive. It is another reason our Starwood Preferred Guest Program, which has just introduced a lot of additional benefits, has won award after award and maintains its reputation as the best hotel guest loyalty and recognition program.

KevinB, thank you again for your review - I am delighted that you are planning to spend Christmas with us again this year and I hope that I will have the opportunity to meet you in person.

Warm regards
Stephen Ferrigno
General Manager
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Brisbane, Australia
Contributor
13 reviews 13 reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
“Typical Sheraton Luxury”
5 of 5 stars Reviewed 11 February 2012

We had read a number of the reviews on trip advisor and were a little unsure but our stay was outstanding. We stayed there because it was our birthdays and it was certainly special. We were given a room overlooking the pool which was spacious and had everything you could want. The staff were very friendly and efficient and even though we were slightly late the waiter at the swim up bar stilled served us some cocktails. It's not quite on the beach at Noosa but it certainly makes up for that with it's luxurious environment. We have booked another weekend already and expect we'll use it often for a relaxation weekend away.
Tip: We lunched at the Surf Club which has great food, a friendly atmosphere and amazing views, oh and it always helps to support the lifesavers!

  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask pgiess about Sheraton Noosa Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenFerrigno, General Manager at Sheraton Noosa Resort & Spa, responded to this review
24 February 2012
Dear pgiess
Thank you for your review and feedback and I am delighted that your stay for your joint birthdays was so relaxing and memorable. I was also genuinely pleased to see that you had researched this hotel prior to choosing to stay as accommodation preferences can be both personal and subjective and I am glad that you were not disappointed.
It is a shame that we are unable to accurately identify our guests on this site however I am confident that the standard of service you will receive on your upcoming stay will exceed your expectations and once again you will leave us with positive memories of your time here.
Even though you are just down the road, Noosa is a great place to escape to whether it is just for a weekend away or for a special occasion and I hope to have the opportunity to meet you in person on your upcoming stay.
Warm regards
Stephen Ferrigno
General Manager
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Canberra, Australia
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
“5 Star service in a great location”
5 of 5 stars Reviewed 7 February 2012

My partner and I stayed for 4 nights as part of our honeymoon. Upon checking in a valet was there to greet us and help unload our car full of bags without fuss. We got upgraded to a Noosa lifestyle suite which was beautifully renovated recently on level 3. The much larger than normal room has its own private outdoor spa on the balcony which we enjoyed a nice complementary bottle of bubbly in upon unpacking. We did not have any views but found it to be perfect as it was very private. The hotel swim up bar is a thing of bliss and we visited it daily taking advantage of our $20 voucher for opting not to have housekeeping come into our room, but the cleaning girls were more than happy to replace towels or top up the delicious coffee pods when we asked them in the hall. During our stay every single staff member we passed greeted us with a friendly hello and it is a credit to the entire team at the Hotel. There is endless amounts of quality cafe's to choose from all walking distance. We enjoyed the beachside walk to Hells Gate and the laidback friendly atmosphere that is Noosa. Having grown up on the Gold Coast we found Noosa to be a perfect couples getaway as its quieter and smaller than the GC and still has that laidback coastal town feel that the Gold Coast has lost to us and the Sheraton is perfectly located.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 6 more reviews by KBB2012 for Noosa
Ask KBB2012 about Sheraton Noosa Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenFerrigno, General Manager at Sheraton Noosa Resort & Spa, responded to this review
24 February 2012
Dear KBB2012
Thank you for sharing your thoughts and experiences from your recent stay here and I am delighted that we were able to play a small part in ensuring that your honeymoon was such an enjoyable time for you both.
Reading comments like yours really makes me feel proud not only for this wonderful property and its location but also for the associates that work here. I have shared your review with all of the team here as it shows them that our guests appreciate the genuine care and pride they bring into their working day.
I tend to agree with you that the Noosa Lifestyle Spa Studios, which are our most recently renovated suites are an excellent choice for guests seeking privacy and additional room appointments and I am glad that we had the opportunity to upgrade you.
Once again KBB2012, I am so glad that we were able to be a part of creating some great memories for you both and it will be a pleasure to welcome you back the next time your travel plans bring you back to Noosa – possibly for your first wedding anniversary.
Warm regards
Stephen Ferrigno
General Manager
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Additional Information about Sheraton Noosa Resort & Spa

  • Sheraton Noosa Resort
  • Sheraton Noosa Hotel
  • Sheraton Noosa
  • Noosa Sheraton
Address: 14-16 Hastings Street, Noosa, Queensland 4567, Australia
Price range (per night):* 231 AUD - 549 AUD

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