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Quality Suites Crest Mandurah: Traveller Reviews

4.5 of 5
1 The Palladio, Mandurah, Western Australia 6210, Australia
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Quality Suites Crest Mandurah
4.0 of 5 stars 15 Reviews
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15 reviews from our community

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Traveller rating
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Date Rating
Geraldton, Australia
1 review
1 helpful vote 1 helpful vote
“Overall experience was good.”
4 of 5 stars Reviewed 10 January 2012
1
person found this review helpful

I booked the Quality suites on the advertisement so I will start with comments that I believe are not completely negative but perhaps more about improvements. Advertised internet – no internet available , advertised a TV in main room and master bedroom – no TV in master bedroom. Split system air conditioner – only cooled the main living and master bedroom, the cool air simply didn’t make it to the second bedroom which made that room extremely uncomfortable and stuffy. The outdoor unit was situated on the balcony so the hot air from that made it too hot to sit on the balcony on the really hot days, most days was ok tho. The twin beds in the second bedroom are really only for younger children not at all suitable for adults. The glare in the mornings from the white roof over the boardwalk underneath spoilt the mornings, we really couldn’t sit on the balcony until after lunch. Beautiful after lunch and in the evenings. The unit I was in was on the first floor and had a Dolphin Quays sign in front of the room which obstructed some of our views, the sign could perhaps be moved to a different location or lowered. The noise from the downstairs bar some evenings was very loud even with the balcony door closed. Now the positives. Because the units are very new they were spotlessly clean and serviced frequently. The full sized fridge, washing machine and dryer was fantastic especially as we were there for two weeks over the Christmas / new year break. Having the beach right there was great. The location was PERFECT, we could walk everywhere. Unfortunately we couldn’t get our vehicle down into the underneath parking because it was too high but there was more than enough parking right outside the units. The staff were always pleasant and very friendly. All in all our two week stay was a great experience and I would probably rebook. I also recommend anyone booking if you want Marina Views make sure you book Marina View Suites.

Room Tip: If you are booking for more than a few days perhaps you could also state you would like a Marina Vie...
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  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Karratha
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“very average”
3 of 5 stars Reviewed 20 October 2011

It said, Marina views overlooking the broadwalk, all I got was water glimese and a view of the street. We got a handicapp room with no toliet seat. You don't get the room serviced every day, if you stay long enough you might, 4 days we stayed and didn't see our bed made once. Someone burnt their toast 8am Sunday morning and got the whole apartment block evactuated, that wasn't fun with a hang over.

The oyster bar downstairs is excellent food and good value, highly recommed it.

The couch was very uncombtable, no where to relax except the bed.

make sure you take a packed lunch to catch the lifts, slow as.

Bed low and hard and wood

Room Tip: yea! other hotel or make sure you are on the side facing the marina not the street.
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  • Stayed October 2011, travelled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask btanct about Quality Suites Crest Mandurah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Craig Green, General Manager at Quality Suites Crest Mandurah, responded to this review
21 October 2011
Dear Mrs T......,

Thank you for your constructive feedback. As you did not make us aware of your concerns during your stay we were not aware of your feedback until this posting.

Your booking was made via qantas holidays, and came to us online. The booking was made for a Studio Suite which clearly states that it is a 1brm Self contained suite with views over to the estuary and foreshore. The immediate view from your apartment was overlooking a park to the Venetian Marina Canals, and across to the estuary and foreshore area. We also offer larger suites that are our Palladio and Marrina View Suites. If you book a Marina View Suite you do get a view over the marina to the ocean. These are all 2brm 2 bathroom suiites. Our own webiste does clarify this.

I note you did query your room booked on your second day at which stage I did clarify and confirm that the suite you were allocated is exactly what was booked by your travel agent. As we were fully booked we were unable to fofer any upgrade alternatives as stipulated at the time.

We do not advertise daily servicing, we service every 3 days. All apartments are fully equipped however. Additional items and ammenities are available on request. I note that our system shows that your suite was servied on day 3, being Saturday 15th October. The bed was not made as you had left a number of personal belongings on the bed, and it is our policy not to touch or move guests valuables. Fresh linen was left for your convenience.

I note that the 1brm suite does offer a lounge and dining area to relax in, as well as the separate bedroom. I apologise that you did not find the lounge or bed comfortable. As this apartment was the Disabled Studio Suite, the bed is a wood frame bed to allow ease for cranes for disabled guests who may stay. All other suites offer a commercially graded ensemble bed that are not on a fixed frame. Perhaps on your next visit to town you may like to try one of our Marina View Suites whihc may best suit your requirements.

Under Australian deisgn codes, a fire system must be installed with smoke detectors in the kitchen areas. If smoke is detected the smoke alarm will sound, and the building fire system will be automatically activated. Whilst an inconvenience on a Sunday morning, it is for guests own safety that this occurs. The alarm was promptly seen to and isolated.

As we were fully booked for the dates of your stay, the lift was used a lot, thus making the lift arrival time slower whilst it ferried people between floors. A selection of stairs for the 2 storey building are also made available for guests convenience.

I trust that this clarifies your concerns, we are firm believer that a problem shared is a problem solved, despite being fully booked, had we been made aware of your concerns during your stay we could have at least had an opportunity to alleviate some of your concerns.

On your next visit please contact me to ensure we can allocate a room type to your preferences.

Kind regards,

Craig Green
Managing Director
Crest Hotel Group
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WesternAustralia
Senior Contributor
23 reviews 23 reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“Will Definately Be Back”
5 of 5 stars Reviewed 27 September 2011

Could not fault these apartments, everything is brand new. Overlooking Dolphin Quay, just lovely. has a very big verandah with a barbecue and lovely furniture. Two very nice bedrooms, each with there own bathroom. All you need to make a good meal. There is a washing machine and dryer for people staying longer. Would definately recommend them for a short or long stay .

Room Tip: All the rooms have a view of the water.
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  • Stayed September 2011, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
1 review
“Won't be back”
1 of 5 stars Reviewed 29 July 2011

I booked the room through Booking.com and they price match any lower rate, which I found on the Crest Quality Suites website. The amount had already been processed by the hotel and Booking.com assured us that it would be refunded when we arrived to check in. This was not to be as we were told by the lady on the front desk that she had never had to do this before and it had already been processed, she would leave it for the manager who was due in the next morning.
When I asked about the refund with the manager I was basically told it had gone through and Booking.com had taken their commission and they would have to let me know when they contacted Booking.com . Well a week and half later I hadn't heard anything from Crest so I contacted Booking.com and they said they would follow it up and let me know, which they did. Booking.com were very helpful and apologetic.
I received an email from the Crest Quality Suites today, with no explanation, actually no communication at all just an attached Invoice showing that they had refunded the $15 (yes, tiny amount) back to my card!!!
I will say the room was lovely, except for the dirty towel hanging behind the door in the bathroom from previous occupants I presume, but as far as customer service skills the Crest is definitely lacking in them or are not willing to use them.
May be I should have asked to be reimbursed for the phone calls that I made to 2 people in the early hours of Sunday morning, when we all had to evacuate at 2am because of a fault in the fire alarm system. I think we all waited outside for a good 20 minutes before I made calls to 2 emergency contact numbers that were on the fire alarm system and then the fire department arrived with a not too happy manager.
An apology the next morning when checking out would have been nice, but obviously that was hoping for a bit much!
I definitely wouldn't stay there again, location was good but everything seemed like it was a bit too much trouble.

  • Stayed July 2011, travelled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Craig Green, Owner at Quality Suites Crest Mandurah, responded to this review
3 August 2011
Dear (name removed for privacy),

A formal letter of response was issued yesterday 28th July and posted to you on letterhead. The statement emailed on the 29th was merely for your records. My understanding from booking.com was that they had contacted you to advise that a refund of $15 being the difference in the rate would be forthcoming based on the email I received this week instructing us to action it. So I was of the impression that you were aware you were getting the refund.

As we had advised you on your departure we would arrange the refund once we had clarified the booking conditions with Booking.com. Unfortunately they have taken their time in responding, even after prompting from us. As you chose to book thru a third party we have to liaise thru that third party and do not have any influence on how they conduct their business.

Booking.com are a new online distribution system to our company and yours is the first query of this nature, thus the situation as per their contract had to be clarified first before a refund can be made from our trust account. At the time of your booking your rate was the best available rate, we alter our rates often thru out the day.

The day of your departure was my first day back from holidays and I was not familiar with your query on your departure as I explained. Thus needed to have a handover with the staff involved and also booking.com. A query via email was sent to them that day from myself, but they only responded this week after I also had to re-contact them.

Whilst fire alarms at inconvenient hours are disturbing, the fire safety system is in place for your own personal safety and that of the other guests staying. The system did detect a fault and operated itself in accordance with the requirements of such a fault. The Fire department attended and handled the fault and repairs have now been undertaken. Upon my personal arrival, albeit jetlagged and also startled at an early hour, I did apologise to the guests in the foyer at that time, and did make mention of it to the departures the following morning, including yourself prior to you querying the pending refund with me.

Your email below is the first I am aware of any cleaning issues with your stay, did you advise the Reception staff whilst you were staying of that matter? We are firm believers in a problem shared is a problem solved.

Lisa it is disappointing to hear that you did not enjoy your stay as the property is one of the newest and most strategically located apartment hotels in the state. Should you choose to visit Mandurah once again we would be happy to look after your future accommodation requirements in one of our many marina apartments.

I trust that this clarifies the situation for you.

Kind regards,

Craig Green
Managing Director
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Melbourne
Senior Contributor
28 reviews 28 reviews
Reviews in 21 cities Reviews in 21 cities
28 helpful votes 28 helpful votes
“Room and Views - Fit for a King!!”
5 of 5 stars Reviewed 1 June 2011
3
people found this review helpful

Waking up to the beautiful marina views is just amazing. Times like this i love travelling on business.
Very neat, clean accommodation, well done!
A variety of cafes, bars and restauarnts downstairs and within easy walking distance.
I ate at Sharkys (Grilled fish, chips and vege) which was 10 times better than the smoked chicked salad at the casual restaurant area at the Sebel Mandurah.
Will definately return

Room Tip: Marina View Apartments just amazing to relax
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  • Stayed May 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Quality Suites Crest Mandurah

1 The Palladio, Mandurah, Western Australia 6210, Australia
Price range (per night):* 220 AUD - 386 AUD

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