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BEST WESTERN Lorne Coachman Inn: Traveller Reviews

3.5 of 5
1 Deans Marsh Rd | Cnr Great Ocean Rd & Deans Marsh Rd, Lorne, Victoria 3232, Australia
Hotel amenities
BEST WESTERN Lorne Coachman Inn
Ranked #4 of 9 accommodation in Lorne
4.0 of 5 stars 40 Reviews
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40 reviews from our community

    Trip type
Traveller rating
    7
    23
    6
    0
    4
Date Rating
Melbourne, Australia
Contributor
11 reviews 11 reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
“3-Star hotel, 5-Star Service”
3 of 5 stars Reviewed 19 February 2012

Stayed here for a weekend while exploring the Great Ocean Road, and its location is adequate. You can walk to the main city center, as well as a few bars/restaurants. Its near a caravan park that can have noise, but the birds are up EARLY!

The room was very large, with a 2-seater couch, but there was a dusty/moldy smell that I couldn't figure out. It had a small kitchenette that was adequate, but a HUGE bathroom! It was a little dated, but hey, it's a 3-Star place. However, I felt the price was high for what I got.

Front desk was EXTREMELY helpful w/ places to see/eat, and the drive along the coast! Overall, a decent stay but great staff. I would consider this place for my next trip.

  • Stayed February 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Dale A about BEST WESTERN Lorne Coachman Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richards, Owner at BEST WESTERN Lorne Coachman Inn, responded to this review
23 March 2012
Dear Dale A,

Thankyou for your review. It's important for us to know our guests feedback.

Regards

Terry & Angela
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
“Greedy Penny Pinchers”
1 of 5 stars Reviewed 5 February 2012
1
person found this review helpful

We stayed in the Spa Deluxe Room over New Years and found the room to be unhygenic with pubic hair in the shower, hair in the beds and the room had an overwhelming dust/mould smell.

Apart from being unhygenic, the owners are also greedy and decided to charge additional charges without authorisation. BEWARE do not provide credit card details.

Room Tip: "Do not pay more than $100 per night"
See more room tips
  • Stayed January 2012, travelled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Riedel169 about BEST WESTERN Lorne Coachman Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richards, Owner at BEST WESTERN Lorne Coachman Inn, responded to this review
17 February 2012
Dear Riedel169,

Your reservation was for two people in a deluxe room over New Years Eve for a three night stay. During your stay we noticed that there appeared to be 3 people in your room. When we asked you was there another person staying with you. You became defensive & queried why we needed to know. We need to know who every person that stays with us is & indeed how many people are staying in our rooms. We sometimes encounter people trying to sneak more guests in other than the number they booked for. We take every aspect of owning & managing a Motel seriously & we are responsible for the health & safety of those in our rooms ( in the event of fire or disaster ) & take a dim view of people not complying with standard motel policy. Name dropping who your employers are & that they have influence & threats of poor reviews don’t influence us in any way. We also would like to point out that you gave us authority to charge you via your credit card for any other incurred expenses associated with your stay when you signed the register on check in. You also had amply opportunity to raise issues about the room prior to us springing you but these weren’t raised until after we spoke to you.
There’s always two sides to every story!
Terry & Angela Richards
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Vic
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Neat, tidy and comfy”
4 of 5 stars Reviewed 5 January 2012
1
person found this review helpful

My partner and I recently stayed as a quick getaway from home. We stayed during schoolies week and the hotel owner was nice to let us know no schoolies were allowed to stay there. When we got there we found the hotel was right next to schoolies camping grounds, but the room was content and mostly sound proof and we didn't have any troubles at all.
The hotel is conveniently located a short walk from Food Works supermarket. The room is a good size for two adults. The air con worked well. The shower was quite big and the bathroom bigger than expected (as most hotels have a very tiny bathroom!!) The room was neat and tidy and good underground car parking. Not luxurious, but great for a quick stay.

  • Stayed November 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask sarsuke about BEST WESTERN Lorne Coachman Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richards, Owner at BEST WESTERN Lorne Coachman Inn, responded to this review
17 January 2012
Thank you for your review.
Regards
Trry & Angela Richards
Best Western
Lorne Coachman Inn
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1 review
“Delightful”
5 of 5 stars Reviewed 30 December 2011

We stopped here just after Christmas and found it to be an excellent choice!! Would definately recommend it :) the owners are genuinely beautiful people an happy to help when ever possible !! The rooms were great size and really clean. We didn't really need our room cleaned but when it was cleaned it was spotless! Our major worry was noise as my partner is a very very light sleeper but it was pretty quiet :) can't wait to visit again x

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Beckinick about BEST WESTERN Lorne Coachman Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richards, Owner at BEST WESTERN Lorne Coachman Inn, responded to this review
17 January 2012
Thank you for your review.
Regards
Terry & Angela Richards
Best western
Lorne Coachman Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sweden
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“OK stop-over”
4 of 5 stars Reviewed 23 September 2011

OK stop-over before starting our Great Ocean Rd Experience. A clean but a bit old-fashioned room. Nice price and a very helpful owner.

  • Stayed August 2011, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask DocSweden about BEST WESTERN Lorne Coachman Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richards, Owner at BEST WESTERN Lorne Coachman Inn, responded to this review
25 September 2011
Dear DocSweden,
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 03 5289 2244. Thank you again for taking the time to complete the trip advisor survey.
Sincerely, Terry & Angela Richards BEST WESTERN Lorne Coachman Inn
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Additional Information about BEST WESTERN Lorne Coachman Inn

  • Best Western Lorne
  • Lorne Best Western
Address: 1 Deans Marsh Rd | Cnr Great Ocean Rd & Deans Marsh Rd, Lorne, Victoria 3232, Australia
Price range (per night):* 113 AUD - 174 AUD

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BEST WESTERN Lorne Coachman Inn
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