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Outrigger Resort Gold Coast: Traveller Reviews

3.5 of 5
2007 Gold Coast Hwy | Corner of Kratzman & Gold Coast Hwy, Beach side), Burleigh Heads, Queensland 4220, Australia
Hotel amenities
Outrigger Resort Gold Coast
2.0 of 5 stars 52 Reviews
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52 reviews from our community

    Trip type
Traveller rating
    0
    6
    8
    13
    25
Date Rating
Newcastle, Australia
Senior Contributor
28 reviews 28 reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
“How do they call this place a resort?”
1 of 5 stars Reviewed 13 February 2012
1
person found this review helpful

Stayed here o'night last October. Booked via wotif as a last minute thing. Paid $125 for the night and was disappointed to say the least. The room faced the highway, located on the first floor. Rooms are in need of renovation desperately. Carpets extremely worn, bedding covers were dirty & pilling, we had black hair on the sheets/bed cover, moldy bathroom tiles, no toilet roll holder, no tv reception (antenna cord missing-rectified during stay), curtain in one section of the floor to ceiling windows only covered the top half of the window, which allowed light in all night/early morning. Don't bother with brekkie d/stairs it was terrible too. Only highlight of this place was its proximity to nth burleigh surf club where we had a great meal. We will never return!

  • Stayed October 2011
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask travellingpatten about Outrigger Resort Gold Coast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
1 helpful vote 1 helpful vote
“The worst place we have ever stayed at”
1 of 5 stars Reviewed 11 February 2012
1
person found this review helpful

Book this with wotif never again THe pictures certinaly are different to what you get The room smelt moldy tv antena was broken furniture was rusting and if you get to sleep with the noise you did well we stayed for three nights and couldn't get out quick enough. As for the breakfast we paid for three had two got abetted meal at McDonald down the road. Very disappointed Contacted Wotif they need to review their rating as it overrated. Considering Outrigger resorts have a good reputation This place is a thorn to that reputation John -- ipswich


  • Stayed July 2011
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask 6114 about Outrigger Resort Gold Coast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Reviewer
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Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Dont stay there...Sleep in the park if you have to but dont stay there”
1 of 5 stars Reviewed 15 January 2012
6
people found this review helpful

Where do I start... firstly the room was old and in need of repair. There was a hole in the bathroom door that had had an atempt to fix, a loose power point in the bathroom near the basin. threadbare capet in the door way, the patio furniture was broken and unsafe, there were large cracks in the window beside the a/c and large cracks in all the corners of the room and the bed was so hard I couldn't get comfortable even though I like a firm bed. That was just he start of a weekend away. Our booking was to two nights but the hotel only had us in for one night but took more than the price of one nights accommodation from our card and did not want to refund the difference, and did not offer to give us the second night just said "well thats just a slip of the finger in the bookings!!!!!!!

Room Tip: go somewhere else
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  • Stayed January 2012, travelled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask RobynBournemouth about Outrigger Resort Gold Coast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
1 review
3 helpful votes 3 helpful votes
“Basic Accommodation”
3 of 5 stars Reviewed 8 November 2011
3
people found this review helpful

We booked as a small family get together. One room was Basic but clean. Other had daily service again clean. Met our needs as we spent most of time away from hotel.
Certainly not a resort but pool was enjoyable. Cooked Breakfast was ok for $10 per person. Reception was courteous but not overly inspiring.
Undercover parking provided security and easy access to rooms. Aircon worked well and not noisy but toilet in one room would not shut off on a lot of occasions. Next to lift which was a little irritating.
Overall it was adequate

  • Stayed November 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask DarcyIpswich1956 about Outrigger Resort Gold Coast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Awful!”
1 of 5 stars Reviewed 17 October 2011
3
people found this review helpful

I booked the Outrigger Resort because it looked affordable, clean, and close to places. We were held up for a good 20 minutes at reception while the concierge attempted to book 3 people in at once, which was to be honest quite unprofessional. We opened the door to our room, and the smell, while not strong, was enough to make me want to leave. The beds are rock hard and extremely uncomfortable. After 20 minutes of trying to think about the room in a positive light, we gave up, checked out and found another place to stay. I do not recommend this place to anyone.

  • Stayed October 2011, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask RachelH86 about Outrigger Resort Gold Coast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kylie Slatter, Manager at Outrigger Resort Gold Coast, responded to this review
12 December 2011
So sorry to hear you were not given personal attention when you were checking in.

It is our aim to treat all guests as an individual with a personal welcome. When there were three guests arriving about the same time and the phone ringing the person in the office had to please everyone in the shortest possible time. Some times in a busy office staff have to be multi skilled.

I can understand your frustration at having to wait a little extra time and hope that the experience did not spoil your whole holiday.
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Additional Information about Outrigger Resort Gold Coast

2007 Gold Coast Hwy | Corner of Kratzman & Gold Coast Hwy, Beach side), Burleigh Heads, Queensland 4220, Australia
Price range (per night):* 100 AUD - 311 AUD

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