We stayed here for 4 nights but will never return. The room on checkin was filthy with a build up of grime and mould that reflected the cleaning staff's slackness and ineptitude. The toilet reaked of stale urine and the shower tiling was gross. The towels provided on two days were stained and on one day the room was not cleaned at all. It was impossible to find anyone to complain to as the reception area was closed most of the time and when I finally did find someone their response was ..."Well it's only a 3 star hotel".
In the hotel itself bar staff laze around talking to mates rather than serve you and after a 10 minute wait we simply walked out. Similarly at breakfast, we and many other guests had to serve ourselves despite a large sign declaring breakfast was NOT self serve, simply because the breakfast staff had absconded somewhere and left us to our own devices.
We stupidly ate in the bistro one night and the meal unsurprisingly was appalling - a roast that you could sole your shoes with was barely reheated with tired and soggy, overcooked vegies. Again cooked and served by staff who couldn't care less.
Really a hotel that treats its guests with such disdain and is so poorly managed does not deserve patronage. I was embarrassed that the international guests staying when we were there might have judged Australian hospitality by this hotel. Avoid the Lake Jindabyne Hotel at all costs until it gets its act together.
