In consideration of the matters raised every effort was made by Lanis Holiday Island at the time to correct indifferences and ensure your comfort. At the time of check in your cabin was supplied with sufficient bedding for the amount of guests staying but immediatly upon your request it was our pleasure to supply additional bedding together with an additonal heater.

Air conditioner and general appliance instructions are supplied within our compediums located in every cabin.

To suggest a member of staff tried to enter without permission is unacceptable. Staff of Lanis Holdiay Island only ever enter cabins upon invitiation from the guest which was the case on this occassion. As our first attempt to address your maintenance issues was not at a convenient time to yourself our maintenance man later returned to inspect the airconditioner finding no fault. A proffessional air conditioning specialist has also inspected and tested confirming no faults.

It is unfortunate that you felt our efforts were inadequate considering the circumstances surrounding the break down of your vehicle and unexpected need for accommodation.