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Chifley Doveton: Traveller Reviews

4.5 of 5
1 Doveton Avenue | Eummerring, Dandenong, Victoria 3177, Australia
Hotel amenities
Chifley Doveton
4.0 of 5 stars 23 Reviews
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23 reviews from our community

    Trip type
Traveller rating
    8
    11
    4
    0
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Date Rating
melbourne
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“A mixed feelings”
3 of 5 stars Reviewed 13 February 2012

My wife and I stay a night last weekend for the Valentine special package and have mixed feelings.

No doubt this is a new and clean hotel, the breakfast and dinner provided are of high quality and some of the staff provide good services.... However I found there are several issues :-

The first issue is I am unable to book it online. When I rang the reservation desk, surprise surprise the lady from the reservation desk was unable to book it either. She has to get approval from her manager to book it later.

The second one is about the their ads. They claim that the hotel has a fully equipped gym which is not true. The gym belongs to someone else not inside the hotel and we need to pay for it to use it.

Besides, our package includes $50 food vouchers but there are loads of conditions to use it.
You need to spend more than $100 and dine in 3 differnet occasions, The vouchers only last for 2 days and they do not open for lunch.

The thing which I am most disappointed is that they do not accept AGL rewards card to claim the "buy one get one free main course" benefits, I have been using the AGL rewards card in several restaurants published in the AGL rewards website without any problems, unfortunately, when I showed it to the staff in the restaurant, he did not know what is it. He referred me to the reception of the hotel, the answer I got is "We do not accept AGL rewards card. I said the AGL rewards website says your restaurant accepts it, but he stills says "NO"
He was not interested to check it at all !!!

Issues still continue when I left the hotel. Since I have paid everything in cash, I do not expect any charges on my credit card, I am surprised on the next day there is a charge of $300+ on my credit card. I rang the hotel and I was told that they will reverse the charges now. What's happen if I do not check my credit card ???

Lastly, I need to say that the room is a bit hot, even you turn on the noisy air-conditon in the premium room.

I believe that there are plently of room for the service of this new hotel to improve. It can perform better with the high quality of the room and the food!

  • Stayed February 2012, travelled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Traveller57Melbourne about Chifley Doveton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew Ryan, General Manager at Chifley Doveton, responded to this review
21 February 2012
Thank you for sharing your feedback after your recent visit to the Chifley Doveton.

It is difficult to make specific comments about your issues in this forum as we are unaware which quest that has posted these comments, as there were a number of guests on packages on the weekend in question.

To clarify some of the points, in our collateral we mention that the Gym is adjacent to the property, we do offer some rates with Gym passes included, it is our belief that we can offer our guests are far superior Gym experience by offering a full equipped and professionally operated Gym than what most hotels can offer especially given our suburban location.

The Credit card charges you mention, I suspect are the standard industry practice of taking a credit card pre authorisation, which generally takes between 5-7 business days to reverse off your account, again without direct contact with yourself I'm unable to clarify this for you.

On our behalf there may have been some miscommunication, we do not enforce the conditions on the F&B Vouchers you were given, they are designed to represent actual dollars you can spend in our Microbrewery Venue, they generally wouldn't be able to be used with another discount offer such as the co branded AGL rewards card that you mention, and we have now completed further research and found that we are associated with the AGL rewards card via a 3rd party, the staff in all relevant area's have received additional training in this regard along with explaining the condition on the f&B vouchers.

Again I thank you for your feedback, if at all possible can I impose on you to make contact with myself or a member of my management team so we can further investigate your issues and take corrective actions.

Regards

Matthew
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Melbourne, Australia
1 review
“heat”
4 of 5 stars Reviewed 10 February 2012

Rooms feel too hot, my partener and I stayed a few times over 2011 and have tried the cooling, but even in winter still too hot, slept with sheet only. Breakfast and dinners very nice and service is excellent. The lady who serves and recieves guests for breakfast is excellent, she remembered us from our last stay, thats what we like....feels like home.

  • Stayed October 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask psrgopies about Chifley Doveton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew Ryan, General Manager at Chifley Doveton, responded to this review
13 February 2012
Dear psrgopies

Thank you for taking the time to post on trip advisor about the Chifley Doveton, It was an interesting point you raised, I have been involved with this hotel since the design stage, and one of the area's we focused on was insulation for energy efficiency and minimal noise transference from external and internal noise in a normal hotel environment, since opening you are the first to point out that this insulation may be having an affect on the comfort of the room, I have noted that and if you are able to contact Hotel, I will arrange for a preference to be put into your profile that we can switch the Air Con on before your arrival so as to increase your comfort level in the room, please email my Duty Manager your details to dm.doveton@chifleyhotels.com and one of our team will note this on your profile for future reference.

The other comments delighted me that my team makes you feel so welcome, I look forward to welcoming you back in 2012.

Kindest Regards

Matthew
General Manager
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Melbourne, Australia
Senior Contributor
24 reviews 24 reviews
Reviews in 18 cities Reviews in 18 cities
74 helpful votes 74 helpful votes
“Okay for a suburban hotel”
3 of 5 stars Reviewed 24 January 2012
3
people found this review helpful

I stayed here for one night on business and overall I like the hotel. The hotel itself is quite new and modern with a hip/funky feel to it. The room was neat although there was a hair stuck to the tile in the bathroom that was a bit off putting. Also there were pulled carpet threads where the sliding door between the bedroom and bathroom caught on the carpet which wouldn’t take too much effort to trim the threads or plane the bottom of the door. I struggled getting the air conditioning working to cool the room as there was little difference between the symbols for heat and cold [sun and snowflake] on the controller. This probably had to do more with the fact that they were small and difficult to see without my glasses. The bed was most comfortable together with heavy curtains that closed completely to ensure a good night’s sleep was had.
As a group we ate dinner at the restaurant downstairs – the Coldwater Creek Tavern which had a good feel to it with an indoor/outdoor openness. I was disappointed when I pointed out to the waitstaff after ordering a porterhouse medium rare that mine and 3 others on the table had been cooked medium to well done and all I got was “I’ll let the chef know”. The response was less than satisfactory after paying $34 for each steak. The remainder of the meal was fine with some good entrees, well presented and some old fashioned desserts – like sago pudding which I had.
The one aspect of my stay that really annoyed me more than anything else was the fact the hotel DOES NOT have a gym. If you download their brochure from the Chifley Doveton website it states that they have a “fully equipped gym”. After enquiring at reception about the gym I was told that guests could visit the Freeway Sports Centre offsite and pay $8.00 to access the gym as a guest. This is false advertising and misleading and should be taken off their marketing material.
Overall, the hotel is okay and apart from the hair found on the tiles, is kept clean to a good standard. It offers value for money accommodation but if you like your steak cooked the way you like I would steer clear of the Coldwater Creek Tavern.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Leave_the_house about Chifley Doveton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew Ryan, Manager at Chifley Doveton, responded to this review
29 January 2012
Dear Leave the House

Thank you for taking the time to post an extensive review of the Chifley Doveton, after reviewing your posting it appears that we fell short of meeting your expectations on this occasion, I have given copies of your review to my management team to read over and provide comments back to me as we have a very high guest satisfaction level and generally if issues are raised by guests my team work hard to correct those issues immediately, it is hard to understand to what extent your issues were raised with the team from reading your posting, thus giving us an opportunity to rectify your issues.

In relation to our alleged false advertising, the Freeway Sports centre is located on the same site as the Hotel, it features, full gym including separate ladies Gym, free weight room, indoor pool, spa, sauna and all classes are included in the $8 charge, we felt during the planning and development of the hotel than rather offering the usual token hotel gym facilities we could offer our guests are far superior service and product by working with the sports centre located less than 50 meters door to door from the hotel, the charge is lower than similar charges at other hotels with a similar arrangement in place. I have reviewed the collateral again and there is an old version of our property brochure that doesn't explicitly say "at adjacent freeway sports" we will have this corrected, my apologies if this information gave you a false impression.

So thank you again for providing your feedback and my apologies that we were not able to meet your expectations on this occasion.

Kind Regards

Matthew
General Manager
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Contributor
19 reviews 19 reviews
Reviews in 12 cities Reviews in 12 cities
1 helpful vote 1 helpful vote
“Comfortable Beds, one of the best.”
5 of 5 stars Reviewed 2 January 2012

Nice hotel and clean.
Great beds to sleep on.
Downstairs pub is a bonus.

  • Stayed September 2011
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Geoffoster about Chifley Doveton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew Ryan, General Manager at Chifley Doveton, responded to this review
4 January 2012
Dear Geoffoster

I was delighted to see your reveiw posted on Trip Advisor about the Chifley Doveton, it is pleasing to see that our product and service was up to your expectations.

I look forward to welcoming you back to the Chifley Doveton in the future.

Best Regards

Matthew
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narre warren
1 review
“Thanks Avril”
5 of 5 stars Reviewed 17 December 2011

Arived at Chifley tavern only to find it was booked out for a function last night but Avril was great allowing us to stay until the function started she is one of the best managers I have seen all my mates thought she was fantastic we will be spreading the news on how good this venue and beer is we will be back

  • Stayed December 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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Ask Garry W about Chifley Doveton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew Ryan, General Manager at Chifley Doveton, responded to this review
4 January 2012
Dear Garry W

Thanks for this great posting and I will pass your comments onto Avril, she is an asset to our hotel, we don't often close the tavern for Functions however in the lead up to Christmas we did have a few functions in this great space.

Hope to see you again in the near future for another one of our own brews.

Warm Regards

Matthew
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Additional Information about Chifley Doveton

1 Doveton Avenue | Eummerring, Dandenong, Victoria 3177, Australia
Price range (per night):* 136 AUD - 370 AUD

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