My wife and I stay a night last weekend for the Valentine special package and have mixed feelings.
No doubt this is a new and clean hotel, the breakfast and dinner provided are of high quality and some of the staff provide good services.... However I found there are several issues :-
The first issue is I am unable to book it online. When I rang the reservation desk, surprise surprise the lady from the reservation desk was unable to book it either. She has to get approval from her manager to book it later.
The second one is about the their ads. They claim that the hotel has a fully equipped gym which is not true. The gym belongs to someone else not inside the hotel and we need to pay for it to use it.
Besides, our package includes $50 food vouchers but there are loads of conditions to use it.
You need to spend more than $100 and dine in 3 differnet occasions, The vouchers only last for 2 days and they do not open for lunch.
The thing which I am most disappointed is that they do not accept AGL rewards card to claim the "buy one get one free main course" benefits, I have been using the AGL rewards card in several restaurants published in the AGL rewards website without any problems, unfortunately, when I showed it to the staff in the restaurant, he did not know what is it. He referred me to the reception of the hotel, the answer I got is "We do not accept AGL rewards card. I said the AGL rewards website says your restaurant accepts it, but he stills says "NO"
He was not interested to check it at all !!!
Issues still continue when I left the hotel. Since I have paid everything in cash, I do not expect any charges on my credit card, I am surprised on the next day there is a charge of $300+ on my credit card. I rang the hotel and I was told that they will reverse the charges now. What's happen if I do not check my credit card ???
Lastly, I need to say that the room is a bit hot, even you turn on the noisy air-conditon in the premium room.
I believe that there are plently of room for the service of this new hotel to improve. It can perform better with the high quality of the room and the food!
