Hi Shazals, Firstly thank you for taking the time post a review on Blue Horizon Resort. It is always dissapointing for us to find that a guest has not enjoyed their stay at Blue Horizon Resort. You have raised a number of issues here, we will try to satisfactorily address all of them.
We work very hard to try and make every guests stay as enjoyable as possible and recieve reviews reflecting this. So thank you for your score of 5 out 5 for cleanliness, this is an area we place a high priority on and your score is evidence of the terrific job our housekeepers do. We thinks this reflects our overall committment to our guests.

It is unfortunate that you encountered a number of maintenance issues during your stay. We do run a daily maintenance book. Any items reported directly by guests or from housekeeping are lodged into the maintenance book. Where possible we try to attend to these items on the same day. We were unable to find a record of a faulty DVD/Set-Top Box during the period of your stay? We carry spares of these as well as TV's, full range of light globes etc. Sometimes we are not made aware of some problems, but we would like to assure you, that we would have been more than happy to pop up to your room and attend to some of the issues raised.

With regards to the fridge, we can only apologise for this. we do a pre arrival for all guest stays and this should have been noticed! No excuses on our part.

We did not have a report of any general power outage to the building, perhaps the safety switch in your apartment tripped? These will from time to time if overloaded, power fluctuations etc.

Beds are always a contenious issue. We feel it is very subjective and whats a great bed for one person is a brick for another! We have had reviews both ways on beds. Our beds are 5 star commercial quality. In our visitors book at reception one guest left this comment:- "The most wonderful beds I have slept on in a hotel - a great place to stay thank you." Just goes to show really.

The smoke alarms are sensitive as per our signage in the unit, cooking, smoking even out on the balcony with doors open can trigger the alarms?

With regards the Spa heater and the door to the undercover carpark. All buildings encounter equipment breakdowns, these are mostly unforseeable. The heater elements for the spa were ordered the day they failed, however there were no replacements available in Aust at the time, so we just have to wait. The same with the carpark door controller, we have not been able to get anyone to come and rectify this problem. Please don't think that we don't constantly follow up on these things. it can be very frustrating.

Service Pleasant but not always available? Bit confused on this one, we are self contained apartment property run by a management couple and receptionist on weekdays. We obviously cannot sit in reception 24/7 7 days a week. Like all other similar strat title properties we have reception hours, which we post on all our online sites, our web page, clearly displayed at reception as well as on the reception entry doors. Outside reception hours we have facilities in place to be contactable within reason 24 hrs a day. In case of an urgent maintenanve issue, problem with door entry, noise problem etc. Your in house phone, the phone at reception as well as the call phone outside reception are always connected either directly to us or to our night service. We can only apologise if you found this level of service fell short of your expectations.

It is a shame that you have decided not to return to Blue Horizon Resort, please be assured that we would extend a warm welcome to you, and make every possible effort to ensure you had a wonderful stay.

Steve & Sandra Managers, Mel and the team at Blue Horizon resort.